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I cannot get past "connecting to Firefox" when I try to download your newest verstion on my Mac Air. Have tried 6 times. Can you help?

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New User

I cannot get past "connecting to Firefox" when I try to download your newest verstion on my Mac Air. Have tried 6 times. Can you help?

I am now using Firefox but am having the above problem updating it.

2 REPLIES
Expert User

Re: I cannot get past "connecting to Firefox" when I try to download your newest verstion on my Mac Air. Have tried 6 times. Can you help?

Hi!

Sorry to read that you are having difficulties to download Firefox.

Are you using the link in Mozilla.org?

https://www.mozilla.org/en-US/firefox/fx/#desktop

Is there any pop up starting the download? The message that you are posting is unfamiliar to me.

Thanks, Ibai

Site Moderator

Re: I cannot get past "connecting to Firefox" when I try to download your newest verstion on my Mac Air. Have tried 6 times. Can you help?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.