My bank is asking me to click on the internet options tab under tools to change some setting bc my transactions can't download but i do not see internet options under tools.
Internet Options is not in Firefox, it's in Windows. Your bank is giving you information for IE, where Internet Options is at the bottom of the Tools menu.
Start > Settings > Control Panel - Internet Options
See "Firefox connection settings" in Server Not Found - Troubleshoot connection problems
Clear the cache and the cookies from sites that cause problems.
Other things that need attention:
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
Update the Java plugin to the latest version.
right click next to firefox on the top left corner and click on manu bar. Viola!
You got your tools and options.
Thank you soooo much for the info! I have been trying to get this option for 2 weeks and almost give up.