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I cannot download any article or image - the prompting box is there, but no article or image is downloaded.

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New User

I cannot download any article or image - the prompting box is there, but no article or image is downloaded.

If I right click and select save image, or select "save page as . ." as, or if I go to the toolbar and select "save page as . . ." the prompting box disappears when I click on, and nothing gets saved. I'm quite frustrated because I save a lot of things to my files.

I've been using Opera in the meantime, and it works fine in this regard.

1 REPLY
Site Moderator

Re: I cannot download any article or image - the prompting box is there, but no article or image is downloaded.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.