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I cannot create a new sync account on my desktop because it tells me that my email address is invalid: how do I correct this?

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I cannot create a new sync account on my desktop because it tells me that my email address is invalid: how do I correct this?

I am trying to create a new sync account, but my email address is rejected as an "invalid address": what must i do to overcome that?

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Shooting Star

Re: I cannot create a new sync account on my desktop because it tells me that my email address is invalid: how do I correct this?

Hi,

One reason could be that the email address is already registered. You can check that by typing a few extra characters. If the email is already registered you can Connect to that, otherwise you may have to register with another account.

Firefox Sync

2 REPLIES
Shooting Star

Re: I cannot create a new sync account on my desktop because it tells me that my email address is invalid: how do I correct this?

Hi,

One reason could be that the email address is already registered. You can check that by typing a few extra characters. If the email is already registered you can Connect to that, otherwise you may have to register with another account.

Firefox Sync

Site Moderator

Re: I cannot create a new sync account on my desktop because it tells me that my email address is invalid: how do I correct this?

Make sure that you type the full email address and wait a while.
You may see that message only while you are still typing your email address and in that case the message should disappear once you finished typing it.