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I cannot contact Mozilla as the website and under "Help" in the browser both say in a smart ass way that I can't do that till I update, yet it IS updated!

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New User

I cannot contact Mozilla as the website and under "Help" in the browser both say in a smart ass way that I can't do that till I update, yet it IS updated!

For months I have been trying to give Mozilla feedback on the way it has changed its tabs, but when i go to "submit feedback" it takes me to a page that, in a patronizing and demeaning tone, tells me I have to update to do that, there is no other option! But I AM up to date, even the "about firefox" box confirms that. So I go to the website under contact and it takes me to the same page saying I must update! This is incredibly frustrating and seem to indicate that Mozilla has got too big for its boots and cope with its own projects. then again, an organisation that changes in a so-called "update" the most intuitive and useful new page tabbing system to a clunky 2 step action has surely lost the plot already. Apparently they don't even want to hear that as they make it IMPOSSIBLE to make contact

2 REPLIES
Mozilla Support Contributor

Re: I cannot contact Mozilla as the website and under "Help" in the browser both say in a smart ass way that I can't do that till I update, yet it IS updated!

I'm sorry about that. There doesn't seem to be any reason why you'd see that message. To be clear, the website you're talking about is this one http://input.mozilla.org/feedback correct?

If you want you can leave your feedback here and we'll pass it on along with the website issue.

Thanks.

New User

Re: I cannot contact Mozilla as the website and under "Help" in the browser both say in a smart ass way that I can't do that till I update, yet it IS updated!

I realise this isn't the place to do this, but there doesn't seem to be any other avenue.

I ordered the Mozilla T shirt. Made a larger-than-$30 donation but wanted the T shirt as a gift for my son.

When I go to the site to report its non-arrival after 6 weeks, there are snailmail addresses to write to, or when you click "merchandising enquiries" it directs you to the site for buying a T shirt. When you click "contact us" there, it sends you back to the first site in an infinite loop. No actual way to contact anybody via the web.

Can you direct me to the right place?

Also, since I'm here, what sort of volunteering could a programming illiterate do for mozilla?