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I can’t stay logged into Hotmail / Live.com website.

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New User

I can’t stay logged into Hotmail / Live.com website.

Firefox used to keep me logged into the Hotmail.com email site (https://login.live.com), but now it always logs me off when I quit Firefox. I have clicked "Keep me logged in" on this page. I have set Security panel > checked Remember passwords for sites, and there is nothing in my Exceptions list. In Preferences > Privacy I have set Remember History so I accept all cookies. I am not using Private Browsing. There are two live.com cookies showing in my Firefox cookies list. But, when I look at Security > Saved passwords nothing that looks like a Live.com, Hotmail.com or MSN site is listed is there.

I can stay logged in after quitting and restarting the browser for another account I have in Hotmail using Safari 5.1.5.

Any suggestions as to how I can stay logged in to Hotmail with Firefox 11.0?

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Accepted Solutions
Site Moderator

Re: I can’t stay logged into Hotmail / Live.com website.

If you no longer want to use that corrupted profile and have a backup of data that you want to keep or have already moved it to a new profile then you can remove that profile using the Profile Manager


See these articles for some suggestions:

17 REPLIES
SUMO Contributor

Re: I can’t stay logged into Hotmail / Live.com website.

Just to clarify: the Saved Passwords feature will fill in your username and password in the login form. That is a different approach than keeping the site's cookie. If the site finds its cookie, it won't present the login form.

Do any other cookies get cleared when you close Firefox? If so, the bulk clearing could be an add-on or external security/privacy software.

Site Moderator

Re: I can’t stay logged into Hotmail / Live.com website.

Make sure that you have an allow exception and keep the live.com cookies.

Websites remembering you and automatically log you in is stored in a cookie.

  • Create an allow cookie exception (Firefox > Preferences > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Make sure that you do not run Firefox in Private Browsing mode.

New User

Re: I can’t stay logged into Hotmail / Live.com website.

Yes, I have Firefox > Preferences > Privacy > Cookies: Exceptions > Allow: login.live.com No, I do not run Firefox in Private Browsing mode. Quitting Firefox still logs me out of Hotmail.

New User

Re: I can’t stay logged into Hotmail / Live.com website.

jscher2000

I only ever get the Login/Sign in page from Hotmail upon restarting Firefox, and I don’t even get the Sign in page with the ID and password filled in (like I do for https://support.mozilla.org and https://accounts.google.com). So, the Saved Passwords feature doesn’t seem to work only for login.live.com.

I also notice that I get logged out of both https://support.mozilla.org and http://www.google.com when I quit Firefox. I show cookies for support.mozilla.org and lots of Google cookies until I quit Firefox, then these cookies are erased. Yet I have: Preferences > Privacy > History > Remember history, so all cookies should always be saved, no?

Before this test I disabled all Add-ons.

SUMO Contributor

Re: I can’t stay logged into Hotmail / Live.com website.

I have set my history drop-down to "Use custom settings for history," which allows access to individual settings for history and cookies. If you do that, do the individual controls look like you would expect -- keep cookies until they expire, blank checkbox for Clear history when Firefox closes?

New User

Re: I can’t stay logged into Hotmail / Live.com website.

When I set my history drop-down to "Use custom settings for history," the individual controls look like you would expect -- Accept cookies and Keep cookies until they expire, and blank checkbox for Clear history when Firefox closes. However, when I close Preferences then re-open Preferences > Privacy the history drop-down menu has reverted to Remember history. wtf?

Site Moderator

Re: I can’t stay logged into Hotmail / Live.com website.

That is OK.
That means that all history and cookie settings are set to the defaults and that means that cookies are enabled.
The "Use custom settings for history" setting allows to see the current history and cookie settings, but selecting that setting doesn't make any changes to history and cookie settings.
Firefox shows the "Use custom settings for history" setting as an indication that at least one of the history and cookie settings is not the default to make you aware that changes were made.

New User

Re: I can’t stay logged into Hotmail / Live.com website.

Thanx

So, can you offer any insight as to how I can stay logged into, or even get the Firefox Saved Passwords feature to work, for login.live.com?

Like I said, Firefox used to keep me logged in and after restarting Firefox my homepage (Hotmail inbox) would appear. Now I just get the (not filled in) login page.

What about just deleting Firefox and re-installing?

SUMO Contributor

Re: I can’t stay logged into Hotmail / Live.com website.

Rather than deleting Firefox, try creating a new Firefox profile. In addition to bypassing current add-ons and custom settings, it should have complete fresh settings databases and a fresh cache folder.

Close Firefox and start up in the Profile Manager as described in Managing profiles. Any time you want to switch profiles, close Firefox and return to this dialog.

If the new profile works correctly, you can migrate key settings like bookmarks from your problem profile to the new one. See Recovering important data from an old profile.

Any luck?