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I can't pull up a PDF file in FF-- get just a blank screen -- outlook works

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New Contributor

I can't pull up a PDF file in FF-- get just a blank screen -- outlook works

Started about 3mos ago. Clicking on a link in FF puts a legitimate address in the address bar. The address starts with http:// with file location and ends with .pdf but FF hangs with a blank white screen where the pdf file should be displayed. I have the Foxit addon -- could this be the problem?

No problem with displaying a pdf file from my local folders.

1 REPLY
Legendary Contributor

Re: I can't pull up a PDF file in FF-- get just a blank screen -- outlook works

You might want to change your application setting for PDFs. Try here:

orange Firefox button or Tools menu > Options > Applications

Type pdf in the search box and pause while Firefox filters the list. You should get one or two lines. Is Foxit available? Is Adobe Reader available? Try a couple things if you can and see whether any of them work correctly.