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I can't log into Ebay anymore - it keeps going back to the sign in screen

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New User

I can't log into Ebay anymore - it keeps going back to the sign in screen

As soon as I sign into Ebay, it goes straight back to a blank sign in screen. This only happens in Firefox. IE is okay.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Forum Moderator

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

Try clearing your cache and the Ebay cookies, this can often resolve this type of problem. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

If that does not help, check to see if an add-on is causing the problem, for details see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

9 REPLIES
Support Forum Moderator

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

Try clearing your cache and the Ebay cookies, this can often resolve this type of problem. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

If that does not help, check to see if an add-on is causing the problem, for details see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

New User

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

Thank you Tony, the first part of your suggestions solved the problem.

Support Forum Moderator

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

You're welcome

New User

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

i have had the same problem since yesterday...tried clearing cache, disabling add ons...still nothing works

Site Moderator

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

Make sure that you do not block cookies for that site.
See http://kb.mozillazine.org/Cookies


If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

New User

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

thanks..tried this and still not working?

New User

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

I have been having this trouble for about four months. I have cleared cache a number of times. I have deleted the cookies.sqlite file. No good. It's not just logging on to Ebay. I can do that. But when I try to bid on an item or use Buy It Now, it takes me to the Sign on screen and keeps looping back to it. I have the same symptoms accessing my Yahoo mail. I can sign on to My Yahoo, but when I try to go to Mail, I get the signon loop. And it did the same thing when I tried to log in to the Firefox Support Forum to post this comment. I am currently using Firefox 4.0b11. And it started happening before I went to the 4.0 beta version. None of this happens using I.E. 8. Help!

Site Moderator

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
New User

Re: I can't log into Ebay anymore - it keeps going back to the sign in screen

Tried Bid on Item on Ebay and access Mail on Yahoo. Does not work in Firefox safe mode. I noticed that when I started safe mode, Firefox 3.6.13 started. This was the version I had before I loaded version 4 beta. It didn't work in that version, either. At least it's consistent.