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I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

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New Contributor

I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

I can log into gmail via Microsoft's Internet explorer so I know that my user name and password work. I have also added www.google.com to the list of allowable web sites in Firefox. The google account was started about two weeks ago and I had no trouble logging in until about 3 days ago. I have gone thru all the recovery steps suggested by google. I suspect that there is something between Firefox and google that needs fixing, but I do not know what.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Forum Moderator

Re: I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

Try clearing the cache and deleting cookies for the gmail/google, this can sometimes help with accessing a site that previously worked. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

4 REPLIES
Support Forum Moderator

Re: I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

Try clearing the cache and deleting cookies for the gmail/google, this can sometimes help with accessing a site that previously worked. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

New Contributor

Re: I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

I cleared all history and it worked. Thanks

Support Forum Moderator

Re: I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

You're welcome

New Contributor

Re: I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

Thanks! Worked for me also!