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I can't get the latest version 21.0 to update on my computer.

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New User

I can't get the latest version 21.0 to update on my computer.

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version.

HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

4 REPLIES
Expert User

Re: I can't get the latest version 21.0 to update on my computer.

can you try updating from menu Help->About Firefox. it will automatically update it.

Support Forum Moderator

Re: I can't get the latest version 21.0 to update on my computer.

User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

Your user agent is "locked" to that older version by that FBSMTWB - Fast Browser Search - thing you have or had installed.

See this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

Senior User
Senior User

Re: I can't get the latest version 21.0 to update on my computer.

If the other user on the same PC has no problems as you do, the following save and trusted method should work in your case:

Refresh Firefox - reset add-ons and settings

Site Moderator

Re: I can't get the latest version 21.0 to update on my computer.

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See: