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I can't find my recovery key in sync and firefox doesn't recognize my email or user Id to reset my password

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I can't find my recovery key in sync and firefox doesn't recognize my email or user Id to reset my password

I am having trouble syncing my firefox bookmarks and settings. My windows was reinstall and I lost all of my applications. Trying to sync my old settings and book marks, but I cannot find my recovery key nor was I able to reset my password using my user ID. It says my USER ID doesn't exist. I know I have sync set up b/c I've sync my Firefox before, I also had trouble finding my recovery key last time, but somehow I was able to find it, don't remember how. When I follow your instruction and go to sync in options, I don't have the account management option to see my recovery key nor change my recovery key. HELP!!!

so, I can not find the manage account option in Sync to find my recovery key, I cannot change my password to my acct, it says it doesn't recognize my user ID. I have synced my firefox before when Windows was reinstall few months ago, so I know I have an account.

Thanks,

Ling

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Site Moderator

Re: I can't find my recovery key in sync and firefox doesn't recognize my email or user Id to reset my password

If you don't have your recovery key, then unfortunately you can't sync. Firefox sync is not a replacement for a backup system, and shouldn't be used as such. Unfortunately at this point you only can set up a new sync account to use in the future.

For future backups, set up a backup plan and also make sure that if you re-install windows you back up your data before wiping.

New User

Re: I can't find my recovery key in sync and firefox doesn't recognize my email or user Id to reset my password

There is nothing in the original post about using Firefox sync as a back up option. I think what is meant is this: The instructions one gets to find one's recovery key are incorrect. For instance, there is not a 'Manage Account' button to click when one does as instructed. i.e. click the Firefox button (top right of browser window in Windows 7); then 'Options', then in the Sync panel click 'manage account'. <<< this is nonsense because all one gets when following these instructions is the links for pairing a device and setting up sync (see attached). NOWHERE can I find a 'Manage Account' button. What is required is up to date and correct instructions on how one can get a copy of one's recovery key - which, as it happens, I have never found yet. Information is not being kept up to date so users get frustrated. I want to add another PC to my sync account and cannot because I am continually misinformed on how to do so. It is complicated enough to begin with because no one has bothered to EXPLAIN the steps clearly. This needs to be sorted before I have to start opening email accounts JUST so I can sync my Firefox information between my computers.

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