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I can't do anything with Firefox

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New Contributor

I can't do anything with Firefox

My browser used to work just fine, but today I opened it and this is what it looked like: http://i49.tinypic.com/mbprbr.png As you can see there are no toolbars except for the bookmarks one and the page is black. Same goes for new windows, and when I right-click the nonexistent toolbars a completely black menu appears (it looks just like the pages). The same thing happens even when I try Safe Mode, and I did a clean reinstall but it didn't help.

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6 REPLIES
Site Moderator

Re: I can't do anything with Firefox

Have you tried to Disable Hardware Acceleration? Turning off hardware acceleration or resetting Firefox? Refresh Firefox - reset add-ons and settings

New Contributor

Re: I can't do anything with Firefox

Thanks for the quick reply. I tried resetting firefox but that didn't work either. And I can't turn off hardware acceleration since I don't have the 'Firefox' button (or any button or toolbar).

Site Moderator

Re: I can't do anything with Firefox

Let's try this:

Go to your Start, Control Panel, Uninstall a Program. Remove Mozilla Firefox. Make sure you DO NOT remove your personal information.

Then, Open your Computer, Go to c:/, then either Program Files or Program Files(x86). Find the Mozilla Firefox folder, and delete it.

Now, restart your PC.

Then visit www.getfirefox.com and download and install Firefox from there.

New Contributor

Re: I can't do anything with Firefox

Still the same... Thanks for your help though.

Site Moderator

Re: I can't do anything with Firefox

Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.

You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.


New Contributor

Re: I can't do anything with Firefox

Still not working... I even deleted the profile folder before reinstalling.