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I can't access my yahoo mail through My.Yahoo.com; receive a "Bad Request" message; how do I fix this?

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I can't access my yahoo mail through My.Yahoo.com; receive a "Bad Request" message; how do I fix this?

Have just installed Firefox on my MacBook Pro. Set the home page to my.yahoo.com as with Safari. When I select any button to access the mail or selected messages, the "Bad Request" comes up for http://us.mg5.mail.yahoo.com/neo/launch?.rand=8lqpdrvmv81tk

How/what do I fix?

Kenn Garrison

1 ACCEPTED SOLUTION

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Site Moderator

Re: I can't access my yahoo mail through My.Yahoo.com; receive a "Bad Request" message; how do I fix this?

This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

2 REPLIES
Site Moderator

Re: I can't access my yahoo mail through My.Yahoo.com; receive a "Bad Request" message; how do I fix this?

This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

New Contributor

Re: I can't access my yahoo mail through My.Yahoo.com; receive a "Bad Request" message; how do I fix this?

I cleared cache and cookies and that cleared the problem.

Kenn