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I can't access my bank of america online banking

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Grand Master Contributor

I can't access my bank of america online banking

I can't access my bank of America online banking. When I type in my online ID it says unable to process request.

URL of affected sites

http://bankofamerica.com

12 REPLIES
Grand Master Contributor

Re: I can't access my bank of america online banking

It let's me login, but after all the passwords and security info is loaded I can't see anything. Go figure! It's works fine on another computer in the same house, same OS, and Firefox.

Grand Master Contributor

Re: I can't access my bank of america online banking

Hmm, I'm having a similar problem. I was running 3.6.3. I actually saw a slightly different logon screen with Bank of America with Firefox than I did with IE 8 or Google Chrome. The other two browsers would only show a field for my login; Firefox showed an additional field for my state (drop down). Firefox would not log me in. Instead it took me to a page saying that said "We're temporarily unavailable to process your request"; Chrome and IE takes me to a page that prompted me for my password. I upgraded to 3.6.4, and all of a sudden Firefox showed me the same logon page that Chrome and IE did, and it allowed me to login.

That was about an hour ago. I just tried it again, and it is back to behaving as it did with 3.6.3. To make matters worse, I just tried opening it in another tab to check the error message, and this time the initial page was the same but the next page was the same... I am wondering if it is just this computer. I can get into Bank of America with Firefox on other machines, but this behavior of it working briefly after the upgrade has me baffled.

Grand Master Contributor

Re: I can't access my bank of america online banking

my old computer broke down and I bought a new computer- i was using e x--and came to firefox-thinking this browser would not do this--but it is doing the same thing-- now i cannot see the websites I am clicking on-- I keep getting a message that says ""this connection is untrusted--" and will not let me in after I ask for an exception---this is really annoying--so I cannot fix the problem myself -the info that is listed here is not easy to understand-it is very confusing--- I need for someone to walk me thru the whole process and unfortunately there is no one to talk to live--I guess they won't help us--cause we are not paying a fee to get on this browser--

Grand Master Contributor

Re: I can't access my bank of america online banking

dang this IS A PAIN

I log in to my bank www.watrust.com

do user and password, hit LOGIN, and suddenly a pound sign

appears after address, and page does nothing, I can keep hitting login, and page is "dead". Have to use IE or Chrome or Opera to get there.........

Grand Master Contributor

Re: I can't access my bank of america online banking

LINDA: try this

   * When you see “This connection is untrusted”, click on “I Understand The Risks” and click on “Add Exception” button
   * Once click on the “Add Exception” button, a pop up window will appear, Click on “Get Certificate” button and then click on “Confirm Security Exception” button.
         You might also tick the “Permanently store this certificate” to avoid this screen again for the next visit.
Grand Master Contributor

Re: I can't access my bank of america online banking

anyone? anyone? anyone?

Grand Master Contributor

Re: I can't access my bank of america online banking

me too have these problems, almost want not use firefox, getting bad browser now.

Grand Master Contributor

Re: I can't access my bank of america online banking

all of the sudden I can't get on BANK Smiley SurprisedF america...get to site type in correct infor and get an error message...Got to get to my bank.... Where can I get help....

Grand Master Contributor

Re: I can't access my bank of america online banking

New computer with Firefox 3.6.8 could not login to Bank. Used to work. The fix for me was deleting the bank's cookie. Got to Tools-Options-Privacy-Show Cookies-Remove your banks website and try the Login again. This worked for me.