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I can no longer read my bank statements. I believe they are using a PDF to display this information.

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New User

I can no longer read my bank statements. I believe they are using a PDF to display this information.

I can no longer read my bank statements. I believe they are using a PDF to display this information. If I go to chrome it will open the bank statements but Firefox no longer open these flies. Why??????

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Mozilla Support Contributor

Re: I can no longer read my bank statements. I believe they are using a PDF to display this information.

When I look at "More system details" for your post I do not see any plugins for reading PDFs in the browser. The two most popular ones for Windows are Adobe Acrobat and Foxit. It's possible that you need to update your Adobe Reader in order to update/refresh/reinstall the plugin.

To check for updates, you can use this page: http://www.mozilla.org/plugincheck/

To see whether you have the plugin but it's disabled, you can check here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

If you prefer to launch PDFs externally, could you check what you have set here:

orange Firefox button or classic Tools menu > Options > Applications

(In the search box on that tab, type pdf and pause while Firefox filters the list.)

5 REPLIES
Mozilla Support Contributor

Re: I can no longer read my bank statements. I believe they are using a PDF to display this information.

When I look at "More system details" for your post I do not see any plugins for reading PDFs in the browser. The two most popular ones for Windows are Adobe Acrobat and Foxit. It's possible that you need to update your Adobe Reader in order to update/refresh/reinstall the plugin.

To check for updates, you can use this page: http://www.mozilla.org/plugincheck/

To see whether you have the plugin but it's disabled, you can check here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

If you prefer to launch PDFs externally, could you check what you have set here:

orange Firefox button or classic Tools menu > Options > Applications

(In the search box on that tab, type pdf and pause while Firefox filters the list.)

New User

Re: I can no longer read my bank statements. I believe they are using a PDF to display this information.

the plug in check did not show any PDF. the plug in category said that the adobe acrobat was disabled 10.1.5.33. I enable it but the bank statement did not open, a empty page came up saying about blank. I typed the pdf in the search box and nothing was showed.

New User

Re: I can no longer read my bank statements. I believe they are using a PDF to display this information.

the plug in check did not show any PDF. the plug in category said that the adobe acrobat was disabled 10.1.5.33. I enable it but the bank statement did not open, a empty page came up saying about blank. I typed the pdf in the search box and nothing was showed. The problem is still there. Strange as Chrome works. Firefox did work before the month of December I believe.

Mozilla Support Contributor

Re: I can no longer read my bank statements. I believe they are using a PDF to display this information.

It's very unusual to get no results for PDF in the Application preferences list. It's possible that the file which stores those preferences might have become corrupted. Perhaps it would be best to rename or delete the file and let Firefox re-create it.

Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Switch back to Firefox and Exit

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Restart Firefox. After things setting down, check the Application preferences again to see whether PDF is listed and then set the drop-down on the right side to the desired action.

orange Firefox button or classic Tools menu > Options > Applications

Does that work any better?

New User

Re: I can no longer read my bank statements. I believe they are using a PDF to display this information.

Thank you. I will sleep on what you have suggested.