cancel
Showing results for 
Search instead for 
Did you mean: 

I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

Highlighted
New User

I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

I did nothing wrong yet when re-setting my Sync account, i somehow lost my data. Since then, I've been trying to do all the suggestions but haven't retrieved my data back. I'm sure it must be in your servers but can't access them. Please I desperately need your help!

23 REPLIES
SUMO Contributor

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

I don't have enough experience with Sync to know whether there is anything on Mozilla's servers that you aren't already seeing.

Firefox does keep some local backups of your bookmarks. Check out this article for steps on restoration: Restore bookmarks from backup or move them to another computer. Does it work?

New User

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

That solution won't work for me since I formatted my hard drive. What I'm looking for is the solution with Firefox Sync servers.

Support Forum Moderator

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

Did you have any problem when you went to setup Sync again after the drive format?

Did you have your Sync Key (aka Recovery Key), along with the email address that your used for your "user name" with Sync and your Password?

New User

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

I did not face with any problem in terms of using the Sync, yet I couldn't remember my password so I had to ask for a new one and tried with that but couldn't get my bookmarks loaded unfortunately.

Support Forum Moderator

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

You didn't get a warning that your bookmarks would be deleted when you asked for a new password? Change your password or ask for a new Sync Key and your data is wiped from the Sync Server as a security precaution; your data would be retrieved from an installation where your data wasn't erased / overwritten by a format procedure.

To be clear, Firefox Sync isn't intended to be a backup medium as you attempted to use it. It is intended to synchronize Firefox data between multiple installations. When used properly, your Firefox data would still be on one of your other sync'd installations.

New User

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

Actually I synchronized my laptop with my tablet but I can't retrieve my data back from my tablet.

In case it resets all my data, what's the point of sending another password to me. I'm the "same" user and naturally need the same data however, it resets you say.

Isn't there a possibility to get my data back after all?

SUMO Contributor

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

Sync is not designed to allow password recovery on demand. Instead, you are given a recovery key at the time you create your account. (More info: Firefox Sync data is secure - Find out more)

Hopefully there's a way to extract your bookmarks from your tablet. User Nick Alexander starting posting a procedure here, but the thread didn't run to completion in a clear way. I do think the first step of making a backup of your Firefox Mobile settings (I just tried it; after installing the add-on and choosing it from the menu, it took a minute or two to run) is a good idea.

https://support.mozilla.org/en-US/questions/947177#answer-398214

Please note that the backup on your SD card is not secured in the same way as files in Android's core memory, so when you are through and no longer need the backup, you probably want to delete it. To do that, you can use ES File Explorer or a similar file manager app to remove the /sdcard/mozilla_profile folder.

Support Forum Moderator

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

The server sits in the middle of the Sync process; Sync doesn't work directly between your devices,

Have you tried "pairing" your devices? That should get your data from your tablet to the Sync Server, and then to your formatted PC.

https://support.mozilla.org/en-US/kb/find-code-to-add-device-to-firefox-sync#w_where-do-i-find-the-c...

New User

Re: I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

Hi again, luckily I was able to find my bookmarks on my android device. Immediately I stopped synchronization and have been looking for a way to access a folder where bookmarks are kept or alternative ways to get my bookmarks but couldn't find a solution. Now what can I do?