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I am unable to get Google after I downloaded Firefox, do you have a solution?

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I am unable to get Google after I downloaded Firefox, do you have a solution?

I just downloaded Firefox on my laptop and now I am unable to get Google and I can not access my email. I hope you have a solution. Darlene

2 REPLIES
Site Moderator

Re: I am unable to get Google after I downloaded Firefox, do you have a solution?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: I am unable to get Google after I downloaded Firefox, do you have a solution?

Maybe also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: