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I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

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New User

I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update from 17 to 19, so I uninstalled it. Now I can not reinstall. I disabled Anti-Virus and Fire Wall, also tried in Safe Mode. But I still can not install Firefox. Only 8-9meg downloads, not the whole file. My OS is Windows Vista 64bit. Can you help? I have also tried to Run as Administrator, with same results. I have IE9 but it is running to slow, and I need something faster.

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Accepted Solutions
SUMO Contributor

Re: I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

Hello jwreynolds49, try to delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) and then try to download firefox :Download Firefox in your language and install it.


thank you

5 REPLIES
SUMO Contributor

Re: I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

Hello jwreynolds49, try to delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) and then try to download firefox :Download Firefox in your language and install it.


thank you

New User

Re: I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

This corrected my problem. Thank You. Jim

New User

Re: I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

(C:\Program Files\Mozilla Firefox\) isn't there

SUMO Contributor

Re: I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

Hello lnmetzler, in which os ?

see : Installation directory


thank you

Site Moderator

Re: I am unable to down load and install Firefox. I did have it and worked fine. But had problems with update, so I uninstalled it Now I can not reinstall.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"