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I am unable to block a survey link which pops every time I open the browser. The link is: http://ezxzz.exclusive-rewards.birthrecods.com/?sov=62570201&hid=ekgok

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New User

I am unable to block a survey link which pops every time I open the browser. The link is: http://ezxzz.exclusive-rewards.birthrecods.com/?sov=62570201&hid=ekgok

Every time I open Firefox or any other browser, following link pops up which seems to be a fake survey. I am concerned about financial transactions I make through your browsers. I have a doubt that this malware may be collecting data. Please let me know what can be done. I have tried many firefox add ons suggested on your forum but of no avail.

http://ezxzz.exclusive-rewards.birthrecods.com/?sov=62570201&hid=ekgokoesiuimkeko&ctrl1=nodl&id=XNSX...

2 REPLIES
Grand Master

Re: I am unable to block a survey link which pops every time I open the browser. The link is: http://ezxzz.exclusive-rewards.birthrecods.com/?sov=62570201&hid=ekgok

SUMO Contributor

Re: I am unable to block a survey link which pops every time I open the browser. The link is: http://ezxzz.exclusive-rewards.birthrecods.com/?sov=62570201&hid=ekgok

This pops up over or in addition to the normal home page, or replaces your normal home page?

Since multiple browsers are affected, you may have some system-level malware, or multiple unwanted extensions.

You may want to run some supplemental scans. These three tools are highly regarded (and free):

Then disable ALL nonessential or unrecognized add-ons on these two tabs:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Exit and restart Firefox to finish that phase of the clean-up.