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I UPDATED TO 4.0 AND MY NORTON AUTO LOGINS DOESNT WORK

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New Contributor

I UPDATED TO 4.0 AND MY NORTON AUTO LOGINS DOESNT WORK

when i call up a web site to log in, my norton does it auto. since i updated to firefox 4.0 it won,t do it . i have to type in every user and every password

3 REPLIES
Support Forum Moderator

Re: I UPDATED TO 4.0 AND MY NORTON AUTO LOGINS DOESNT WORK

Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

New Contributor

Re: I UPDATED TO 4.0 AND MY NORTON AUTO LOGINS DOESNT WORK

Hi, do you know how to uninstall an application with a mac? I can't seem to find any option to do this?

I downloaded FF4 and apparently if you don't have an intel mac it refuses to run. I guess I have to uninstall, then reinstall an older version?

any ideas?

Support Forum Moderator

Re: I UPDATED TO 4.0 AND MY NORTON AUTO LOGINS DOESNT WORK

On a Mac you just need to drag and drop the application to the trash - http://guides.macrumors.com/Trash