I have done everything your web site says to do to uninstall Firefox. Nothing works. Windows message says no Mozilla Firefox uninstall program on my computer. Do I need a special download from you to uninstall?
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I already tried everything suggested in the article. nothing works. I think I'm missing the uninstall program from Mozilla. How do i get it?
Do you have specific issues that you want to uninstall Firefox?
Note that uninstalling and reinstalling Firefox doesn't fix issues caused by corrupted files in the Firefox profile folder.
In such a case you can try to reset Firefox first and create a new profile.
If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).
Incidentally, there is no uninstall program for Firefox.
Struggling with this issue, I'm surprised by the absence of an uninstaller.
Have tried all the suggested steps and nothing worked. It is frustrating. My reaction is "never again". Once I get this program off my system, I'll stay away from Mozilla.
See also this post I made downthread (A forum Moderator ~J99 ) /questions/953484?page=2#answer-472524
You should be able to uninstall Firefox from the Control Panel if you installed it in Windows. If you are using Mac OS, there is a free app called App Cleaner which can remove all traces of an application.
Thank you for your response.
My system is Win XP, with SP3
Regret to say that the Add/Remove program did not work.
Also tried other suggested actions -- resetting; and "helper.exe" -- without success.
Then the only recourse would be to remove the program and the profile directories, and then use the registry editor to remove all instances of "Firefox" from the registry. Oh, and also remove the shortcuts in the start menu or the desktop.
Just had another thought - did you install Firefox from a .zip file? If so, you would probably not need to worry about removing anything from the registry.
I tend to notice some users wanting to uninstall Firefox and having problems are often in fact having malware or adware issues.