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How to remove "ClaroSearch" web page from my tab page?

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New User

How to remove "ClaroSearch" web page from my tab page?

I am using lastest version firefox. When I starting new browser opening page turn to: isearch.claro-search.com/?affID=114522&tt=3712_5&babsrc=NT_ss&mntrId=3aee867c0000000000008c89a580fbe... and it also added to the search engine column. I did amend the home page and remove it from the search engine. But it still on the tab page whenever I add a new tab page its url also "ClaroSearch". Please help how to remove it. Thank you

12 REPLIES
Site Moderator

Re: How to remove "ClaroSearch" web page from my tab page?

See these threads about Claro-Search:

New User

Re: How to remove "ClaroSearch" web page from my tab page?

I had the same problem on my Windows 7 / 64.
I installed once Babylon accidently, ... it installes always when asked !
To uninstall, I had to deinstall the claro-search toolbar, then babylon and at the end the "Browse Manager". The Manager is a service which cannot be stopped!
As long as the "Browser Manager" is not completely removed, Firefox will always be manupulated.
Step 1: Set The "Browse Manager"-Service to disabled and reboot.
The problem should be solved, ..for the moment.

Step 2: Remove the service and follow exactly the advice find here:
http://www.explosiveknowledge.net/main/2012/08/19/browsemngr/
During cleaning up the registry an my Windows7/64, I found that some keys are different in the registry as described in the above link.
Search the whole registry for "Browsermngr" and delete all the keys "Browser Manager".
One folder "5b0ded0b06db10" in "Wow6432Node" was created from Browser Manager.
My problem is now solved by removing it by hand. Malware- and anti virus programs did not help.

Site Moderator

Re: How to remove "ClaroSearch" web page from my tab page?

For anyone affected by Claro search, We are working on a helpful solution. Anyone interested in testing this solution so we can pass it onto more users please PM me.

New User

Re: How to remove "ClaroSearch" web page from my tab page?

Any thing to get this crap out of Firefox. Help please.

Doug

New User

Re: How to remove "ClaroSearch" web page from my tab page?

Watch in the "services" if you have a service called "Browser Manager".
... No Browser need to be managed !
Then remove it as described here:
http://www.explosiveknowledge.net/main/2012/08/19/browsemngr/

New User

Re: How to remove "ClaroSearch" web page from my tab page?

I would be interested in testing your solution. Despite trying everything I can find on the Internet to get rid of this scourge, I still have it. You can email me at mike@pamg.com. I am running Windows 7 32-bit.

Regular User

Re: How to remove "ClaroSearch" web page from my tab page?

New User

Re: How to remove "ClaroSearch" web page from my tab page?

Thanks Jan for the reply. I had already tried everything described in the links you suggest as well as several other posts, but still couldn't get rid of it. Two days ago I saw a post suggesting a freeware program called "adw cleaner". It is an anti-malware program that appears to specialize in removing toolbar-related hacks. It identified dozens of files, directories and registry entries, and removed them with one click.

If anyone out there wants to try adw cleaner, be careful of the download site. Some of them will install stuff you may not want. I couldn't find it on Cnet, but I can recommend tomsguide.com as a download site that does not install garbage.

BTW, you don't "install" adw cleaner on your computer. You just download the exe file and run it. When you run it, it does a scan, then creates a text file of everything it found and places the file into the C:\ directory. Then you can tell it which things you want it to remove, and it will do so. The results are posted in another text file. I particularly liked that it found several things to get rid of that I didn't know I had besides the Firefox/Claro issue. I had previously tried running MalwareBytes, AdAware and Spybot, and all of them missed the things that adw cleaner was able to detect.

New User

Re: How to remove "ClaroSearch" web page from my tab page?

Try to go Mozilla Firefox User preference and do some modification. Type ABOUT:CONFIG in the Mozilla Firefox address bar then hit ENTER.

When you are already in the Mozilla Firefox User Preference Page, find for the word SEARCH. You can see lots of user preference name with the word SEARCH in it. However your concern is the preference name that follows:

browser.search.defaultenginename browser.search.selectedEngine

You need to reset its value into the default one. Right click and then hit RESET in order to do it.

Now, one more thing. If you can see any user preference name associated with the word CLARO in its value, do the the same as what I have said above.

I hope this would help.