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How long to wait B4 Firefox compatible with Norton Identity Safe?

SUMO Contributor

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Hi Willie168, unfortunately, Norton just updated its toolbar the other day. This made some features compatible, but now Identity Safe will no longer work with that toolbar in any version of Firefox. Of course Norton is promising a second update, but no time frame has been given.

See:

If Firefox is not usable without Identity Safe, and you don't want to switch to a different password manager, then unfortunately we can't help you.

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

I'm currently using Chrome since my old/current version of FF no longer allows anything but the castrated version of Norton Toolbar. I preferred the FF version I had, crashes and all, but I find FF unusable without Identity Safe.

I will not update FF until Identity Safe is available.

Mozilla, you've gone too far. I'm unwilling to follow.

SUMO Contributor

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Hi ann0yed2, you already know all the background on the changes in Firefox 41, so I do not need to repeat it. Symantec will issue the update when they are ready and there's nothing anyone else can do about it, period.

Since Norton has limited its updated toolbar to Firefox 40-42, and does not yet support Identity Safe with the new toolbar, it doesn't help you to stick with an older version of Firefox. Unless you can find a secret way to get the older Norton Toolbar for Firefox 38 ESR back again. (But for security reasons, I wouldn't trust unofficial download sites for that.)

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

I've spoken to Norton and been told that FF 38 ESR won't work since the former version of Norton Toolbar no longer exists.

My only option, since FF doesn't recognize Identity Safe, is to use Chrome and IE as my browsers. I could update FF since it's no worse than what I currently have but I'm angry that FF caused this problem and refuse to do so until Norton supplies a version of Norton Toolbar with Identity Safe.

I need Identity Safe. I don't need FF. I may never use FF again. Chrome is much faster and it doesn't crash.

Site Moderator

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Symantec knew for months and even asked Mozilla to delay change from Fx 40.0 to 41.0 for additional time and yet Symantec are behind and only have a partially finished toolbar.

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Fault is irrelevant. I consider FF unusable without Identity Safe. My 'fix' is using browsers that allow me to use a fully functioning Norton Toolbar. FF is the outlier here as long as there are options to replace it.

For nearly a year I've accepted FF's inability to display several common retail websites I've used for years, At first, I could view item detail but product reviews were inaccessible. For the past several months, headers indicate that n number of items are displayed above a blank screen.

Using multiple websites is unwieldy and unnecessary. FF has more issues than Norton Toolbar: it's crash-prone and undependable. Chrome is not perfect but Mozilla isn't giving me any reason to keep using FF.

SUMO Contributor

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Hi ann0yed2, if you return to Firefox, please start a new question about the missing content, crashes, and site incompatibilities. Usually those problems can be solved.