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How long to wait B4 Firefox compatible with Norton Identity Safe?

New User

How long to wait B4 Firefox compatible with Norton Identity Safe?

Upgraded to Firefox 4. Norton Identity Safe is disabled. When will this be updated/verified signed. This is becoming immensely frustrating as the problem does not occur when using other browsers.

16 REPLIES
SUMO Contributor

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Thanks, Tried that still not working. Under addons says Norton Identity Safe toolbar could not be verified for use in Firefox and has been disabled.

Site Moderator

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Run live updates in Norton as the most recent Norton extension update is said to be verified.

http://community.norton.com/en/forums/firefox-40-support-norton-toolbar-0 https://community.norton.com/en/blogs/product-update-announcements/firefox-40-support-norton-toolbar

A patch (Toolbar: 2015.5.2.24) has been released to get the Signed/Verified Norton Toolbar for Firefox - Targets 22.5.2.15 products on 18-Aug-2015]
Site Moderator

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

It is not Firefox that is made compatible with Extensions including ones provided by antivirus clients to work with it.

The antivirus client extensions have to be updated for each new Major Firefox release .exe. One of the only good thing about Norton is that they have had a update for their Extension usually within a day of a new major Firefox Releases since Firefox 5.0

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Hi, Thanks for your replies. Having read them and carrying out all the recommended actions I find the following in the text from the Norton patch: Update: Norton Toolbar extension is now Signed / Verified. [Signed/Verified Norton Toolbar not yet available for 2014, IDSS & 2013 products]. This patch should remove the "Not Verified Caution" message. I am still waiting to hear when it will work with Firefox!

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Well that does it for me. After using Firefox since it began I have had enough and will be using Internet Explorer or Chrome as neither have given the frustration that I have recently had with Firefox.

New User

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

I have the same problem with Norton ID Safe. Apparently, it is a fault of Firefox, as Norton recommends a different browser until Firefox fixes its bug. I'll be using Chrome for now on.

Highlighted
Site Moderator

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Norton advices a different browser for now because they weren't able to fix this in time although Mozilla has contacted them a few months ago and they should be fully aware of this change with supporting XPCOM components and this changed has probably been announced over a year ago, but only landed in the current release.

Site Moderator

Re: How long to wait B4 Firefox compatible with Norton Identity Safe?

Willie168 said

I have the same problem with Norton ID Safe. Apparently, it is a fault of Firefox, as Norton recommends a different browser until Firefox fixes its bug. I'll be using Chrome for now on.

Not something that Mozilla has to fix in Firefox but rather something Symantec has to update their toolbar for since Firefox 41.0.

https://community.norton.com/en/forums/firefox-41-and-42-support-norton-toolbar