Claro-Search took over our Firefox settings when opening NEW TAB.
I already took back the general internet search Navigation Bar and default sign on page. But I cannot find out how Claro-Search.com is using the New Tab.
Check what Firefox has for the new tab page in the about:config preferences editor.
(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste newtab and pause while the list is filtered
(3) Double-click the browser.newtab.url preference and enter the desired value:
(i) Page thumbnails (default)
browser.newtab.url = about:newtab
(ii) Blank tab
browser.newtab.url = about:blank
(iii) Built-in Firefox home page
browser.newtab.url = about:home
(iv) Any other page
browser.newtab.url = full URL to the page
Press Ctrl+t to open a new tab and verify that it worked. Fixed?
If it changes back, that can indicate that there is still an add-on installed that changes your settings....
Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
If you do not keep changes after a restart then see:
I spent the better half of a day trying to fix this problem. I tried the advice above but it only effected new tab, my homepage still kept getting defaulted to claro search. I admit i accidentally downloaded the virus without thinking i hit confirm instead of cancel. Here's what i did that worked for me
1.) I ran malwarebytes and it found 2 items but didn't effect claro still was worth it.
2.) installed avast and ran the boot time scanner which found 7 more issues malwarebytes didn't but still my browser was set to claro.
3.) I decided to go exploring and i found a folder named "Browser Manager" sounds seemingly plain i suspected this program earlier when i found a plugin with the same name and a process i had trouble disabling. It wouldn't let me delete it even with browser closed. I ran windows in safe mode and deleted it to hell with Ashampoo, Ccleaner would work too i just wanted to make sure it was gone. I restarted and low and behold the claro scam was finally gone. Hope this helps.
Took me about 2 hours to run malwarebytes with 140/160gb taken up and avast scanner took around 4-5hr. I assume you can skip running them and just delete the file but i wouldn't those viruses were new as i just ran scans a week ago.(picture of google set to home page after i fixed and restarted browser where it normally defaulted back to claro.
Good luck! i hope i sans'd some headaches
so I don't understand what to change here. This is most frustrating. the software that is plastered all over the internet to remove this has not. thanks for any help . matt
Hi mprewittpa, you might need to remove something from the Windows control panel in addition to disabling or removing one or more Firefox add-ons. Could you take a look at the following tab and disable ALL NONESSENTIAL EXTENSIONS, then restart Firefox:
orange Firefox button or classic Tools menu > Add-ons > Extensions category
After that, please see my earlier post to change the browser.newtab.url setting.
Try opening the program and features in the control panel and see if the Iclaroinstall is present and if so uninstall. Then follow the above instructions; this worked for me! (And in future I will be MUCH more careful about freeware!)