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How do I unblock a trusted website

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New User

How do I unblock a trusted website

I cannot access FileHippo through firefox only, can somebody tell me how to unblock it?

5 REPLIES
Site Moderator

Re: How do I unblock a trusted website

Hello!

Thanks for reaching out to Mozilla Support about your issue. We value and appreciate you as a user.

What is the error message you are receiving?

Best Regards,

feer56


Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch


New User

Re: How do I unblock a trusted website

When I try to access filehippo, I get a blank screen on Firefox, but not on Internet Explorer. How do I fix Firefox to display this website?

Site Moderator

Re: How do I unblock a trusted website

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
New User

Re: How do I unblock a trusted website

I cleared cache, removed cookies, but no luck. When I started in SAFE Mode with add-ons disabled, I got another blank window. Not sure what to do next.

Site Moderator

Re: How do I unblock a trusted website

Is this via a normal (unencrypted) http connection or are you using an https connection?

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the aboutSmiley Tongueermissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.