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How do I resolve loss of audio volume control?

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New User

How do I resolve loss of audio volume control?

The speakers on my laptop work fine, outside of any browser. However, in either FF or IE the audio volume is stuck at barely audible, even though I have the volume wheel set at maximum. I am in a Windows XP environment, using FF 16.0.1.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: How do I resolve loss of audio volume control?

After removing and reinstalling Flashplayer 11, I noticed that the sound control on each video was set at minimum. I just slid the sound control up at the bottom of the video in question, and I got sound. I don't know what caused the sound to reset to minimum, but the problem appears to have been resolved. I hope for longer than a few hours this time.

5 REPLIES
Site Moderator

Re: How do I resolve loss of audio volume control?

Does this happen with all plugins or only with the Flash plugin?

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

New User

Re: How do I resolve loss of audio volume control?

I resolved the problem by uninstalling Quicktime. I had recently been prompted by AdBlock to update Quicktime. Several days later this audio-volume problem developed. I have NO idea why Quicktime is even required on PCs these days, when we have Flashplayer installed. Anyway, I uninstalled Quicktime, and my problem was resolved.

New User

Re: How do I resolve loss of audio volume control?

I cleared the local storage cache in Flashplayer. I still have not got audio on my videos.

New User

Re: How do I resolve loss of audio volume control?

Removing Quicktime worked for several hours. Then my audio dropped out again.

New User

Re: How do I resolve loss of audio volume control?

After removing and reinstalling Flashplayer 11, I noticed that the sound control on each video was set at minimum. I just slid the sound control up at the bottom of the video in question, and I got sound. I don't know what caused the sound to reset to minimum, but the problem appears to have been resolved. I hope for longer than a few hours this time.