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How do I remove search.com--it took over my machine

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New Contributor

How do I remove search.com--it took over my machine

This site took over my firefox and it won't allow me to remove it.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: How do I remove search.com--it took over my machine

Ok, then we'll have to dig further:

Try the following:

Scan for Malware

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Then...

Reset Firefox

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

6 REPLIES
Site Moderator

Re: How do I remove search.com--it took over my machine

If you try running https://addons.mozilla.org/en-US/firefox/addon/searchreset/ does that take care of the issue?

New Contributor

Re: How do I remove search.com--it took over my machine

It was not helpful. In about:config there are two line items that will not allow any changes to be made to them. They are:

"keyword.URL " that has a string value of "http://t1.search.com/search?q="

and "browser.search.default engine name" that has a string value of "search.com"

Site Moderator

Re: How do I remove search.com--it took over my machine

Ok, then we'll have to dig further:

Try the following:

Scan for Malware

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Then...

Reset Firefox

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New Contributor

Re: How do I remove search.com--it took over my machine

Yes this was helpful--a full scan with my anti-virus "Avast" came up with no malware found. Same thing with the TDSSkiller utility. I proceeded to reset firefox, and that seems to have corrected the problem. Thanks for the info.

Mike

Site Moderator

Re: How do I remove search.com--it took over my machine

Can you post the exact URL that you get when doing the search?

Did you search the about:config page for that domain?

If you do not keep changes after a restart then see:

New Contributor

Re: How do I remove search.com--it took over my machine

Thanks--- I already reset firefox and it solved the issue for me.

Mike