cancel
Showing results for 
Search instead for 
Did you mean: 

How do I know if I am running a fake version of firefox and if I am, how do I correct this? I think I got it from mozilla.org but I am not sure?

SOLVED
Highlighted
New Contributor

How do I know if I am running a fake version of firefox and if I am, how do I correct this? I think I got it from mozilla.org but I am not sure?

I see on others' computers that they have an orange window that says firefox in the upper left hand corner but mine doesn't. And when I checked to see what version I am running, it said 18.0, yet I see questions only to version 4 and 5? I am not computer savvy so if I do have a fake version, will it be hard for me to fix? And if this is a fake version, how do I know that this is not going to the 'fake' company for support? When I try to search for something from the start page, in the center of the screen, it will not search. I have seen 2 different solutions regarding 'safe-mode' and default back to the beginning, but they both seem a little scary and I am uneasy trying either one. Is there any way you can help me get this figured out? I just got this laptop for Christmas and I am already having this problem with firefox. I play farmville on facebook everyday and my son says that is the reason I am messing up the laptop. Please help me fix this. This is my first laptop and I do not want to screw it up right away. I appreciate your assistance in this matter. Lisa

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: How do I know if I am running a fake version of firefox and if I am, how do I correct this? I think I got it from mozilla.org but I am not sure?

You have Firefox 18, which is the most recent version of Firefox, (check www.getfirefox.com). So you don't have a "fake" version.

If you'd like to try to resolve the issues you have in firefox, reset it. Refresh Firefox - reset add-ons and settings

The reason you don't have the orange button is because you are on Windows XP, which defaults to the older style menu bar.

2 REPLIES
Site Moderator

Re: How do I know if I am running a fake version of firefox and if I am, how do I correct this? I think I got it from mozilla.org but I am not sure?

You have Firefox 18, which is the most recent version of Firefox, (check www.getfirefox.com). So you don't have a "fake" version.

If you'd like to try to resolve the issues you have in firefox, reset it. Refresh Firefox - reset add-ons and settings

The reason you don't have the orange button is because you are on Windows XP, which defaults to the older style menu bar.

Site Moderator

Re: How do I know if I am running a fake version of firefox and if I am, how do I correct this? I think I got it from mozilla.org but I am not sure?

The orange Firefox menu button is hidden by default on Windows XP.

You see the orange (on Linux gray) Firefox menu button if the Menu Bar is hidden.

You can hide or make the Menu bar visible via View > Toolbars or via Firefox > Options or right-click a toolbar.

If you need to access the hidden Menu bar then press the F10 key or tap the Alt key to make the Menu Bar appear temporarily.