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How do I get rid of this Better Surf Ads thing?

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New User

How do I get rid of this Better Surf Ads thing?

This thing keeps opening up popups and distorts the webpage I'm reading. I have AdBlock, but, somehow this got through. How do I disable this thing?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: How do I get rid of this Better Surf Ads thing?

hello JimFolmar, this sounds like an issue caused by adware already active on your pc.

please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

19 REPLIES
Site Moderator

Re: How do I get rid of this Better Surf Ads thing?

hello JimFolmar, this sounds like an issue caused by adware already active on your pc.

please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

New User

Re: How do I get rid of this Better Surf Ads thing?

Thanks! I disabled it from firefox>addons>extensions. I'm not sure how to completely get it off of my computer. I have it disabled, but, not sure how to completely delete if from my computer.

You wrote "go to windows control panel / programs and remove all toolbars or potentially unwanted software from there." I'm not sure what to do about remove all toolbars. I don't see an option for that.

Thanks for your help!!

Site Moderator

Re: How do I get rid of this Better Surf Ads thing?

no, you'd have to have a look through all entries and judge for yourself which of the software might be unnecessary or adware. if you feel unsure about that please run a scan with the two security tools i've mentioned nevertheless!

New User

Re: How do I get rid of this Better Surf Ads thing?

Thanks!

Site Moderator

Re: How do I get rid of this Better Surf Ads thing?

It would be great if you could post some more information so that Mozilla could try to block this extension (the Extension ID is needed to do that). Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. Now, a new tab containing your troubleshooting information should open.
  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

New User

Re: How do I get rid of this Better Surf Ads thing?

Application Basics


Name: Firefox Version: 25.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Name: Adblock Plus Version: 2.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: BetterSurf Version: 1.0 Enabled: true ID: xz123@ya456.com

Name: DivX Browser Bar Version: 10.22.3.518 Enabled: true ID: {77e8143b-6759-416e-b521-82cfed75150b}

Name: McAfee SiteAdvisor Version: 3.6.4 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: AVG Security Toolbar Version: 17.1.2.1 Enabled: false ID: avg@toolbar

Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: smartwebprinting@hp.com

Name: Simple Adblock Version: 1.0.8 Enabled: false ID: simpleadblock@wips.com

Name: SmartPrintButton Version: 1.0 Enabled: false ID: quickprint@hp.com

Name: StartNow Toolbar Version: 2.5.0 Enabled: false ID: {5911488E-9D1E-40ec-8CBB-06B231CC153F}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage: http://us-mg6.mail.yahoo.com/neo/launch#|http://us.battle.net/sc2/en/forum/|https://fms.publicpartnerships.com/PPLPortal browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0 gfx.direct3d.checkDX10: false gfx.direct3d.last_used_feature_level_idx: 1 keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3288691&SearchSource=2&CUI=UN36666906141149930&UM=2... network.cookie.prefsMigrated: true places.database.lastMaintenance: 1384475743 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npconduitfirefoxplugin: 2 plugin.state.npmcffplg: 2 plugin.state.np-mswmp: 2 print.printer_HP_Photosmart_5520_series_(Network).print_bgcolor: false print.printer_HP_Photosmart_5520_series_(Network).print_bgimages: false print.printer_HP_Photosmart_5520_series_(Network).print_colorspace: print.printer_HP_Photosmart_5520_series_(Network).print_command: print.printer_HP_Photosmart_5520_series_(Network).print_downloadfonts: false print.printer_HP_Photosmart_5520_series_(Network).print_duplex: 1577058303 print.printer_HP_Photosmart_5520_series_(Network).print_edge_bottom: 0 print.printer_HP_Photosmart_5520_series_(Network).print_edge_left: 0 print.printer_HP_Photosmart_5520_series_(Network).print_edge_right: 0 print.printer_HP_Photosmart_5520_series_(Network).print_edge_top: 0 print.printer_HP_Photosmart_5520_series_(Network).print_evenpages: true print.printer_HP_Photosmart_5520_series_(Network).print_footercenter: print.printer_HP_Photosmart_5520_series_(Network).print_footerleft: &PT print.printer_HP_Photosmart_5520_series_(Network).print_footerright: &D print.printer_HP_Photosmart_5520_series_(Network).print_headercenter: print.printer_HP_Photosmart_5520_series_(Network).print_headerleft: &T print.printer_HP_Photosmart_5520_series_(Network).print_headerright: &U print.printer_HP_Photosmart_5520_series_(Network).print_in_color: true print.printer_HP_Photosmart_5520_series_(Network).print_margin_bottom: 0.5 print.printer_HP_Photosmart_5520_series_(Network).print_margin_left: 0.5 print.printer_HP_Photosmart_5520_series_(Network).print_margin_right: 0.5 print.printer_HP_Photosmart_5520_series_(Network).print_margin_top: 0.5 print.printer_HP_Photosmart_5520_series_(Network).print_oddpages: true print.printer_HP_Photosmart_5520_series_(Network).print_orientation: 0 print.printer_HP_Photosmart_5520_series_(Network).print_page_delay: 50 print.printer_HP_Photosmart_5520_series_(Network).print_paper_data: 1 print.printer_HP_Photosmart_5520_series_(Network).print_paper_height: 11.00 print.printer_HP_Photosmart_5520_series_(Network).print_paper_name: print.printer_HP_Photosmart_5520_series_(Network).print_paper_size_type: 0 print.printer_HP_Photosmart_5520_series_(Network).print_paper_size_unit: 0 print.printer_HP_Photosmart_5520_series_(Network).print_paper_width: 8.50 print.printer_HP_Photosmart_5520_series_(Network).print_plex_name: print.printer_HP_Photosmart_5520_series_(Network).print_resolution: -16384000 print.printer_HP_Photosmart_5520_series_(Network).print_resolution_name: print.printer_HP_Photosmart_5520_series_(Network).print_reversed: false print.printer_HP_Photosmart_5520_series_(Network).print_scaling: 1.00 print.printer_HP_Photosmart_5520_series_(Network).print_shrink_to_fit: true print.printer_HP_Photosmart_5520_series_(Network).print_to_file: false print.printer_HP_Photosmart_5520_series_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_5520_series_(Network).print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_5520_series_(Network).print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_5520_series_(Network).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.csp.enable: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1383081742

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: NVIDIA GeForce 9800 GT Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x0614 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 10-23-2013 Driver Version: 9.18.13.3165 GPU #2 Active: false GPU Accelerated Windows: 4/4 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9800 GT Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.1 Version in use: 4.10.1

NSS Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSMIME Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSSSL Expected minimum version: 3.15.2 Basic ECC Version in use: 3.15.2 Basic ECC

NSSUTIL Expected minimum version: 3.15.2 Version in use: 3.15.2

Site Moderator

Re: How do I get rid of this Better Surf Ads thing?

Thanks for the information.

BetterSurf has been added to the Mozilla Blocklist. Ref: https://addons.mozilla.org/en-US/firefox/blocked/i486

You will also need to check your other browsers for this addon. To remove it from your computer, install and run each of the malware removal tools listed in this article, which also lists some specialized malware removal forums, if you need more help:

Troubleshoot Firefox issues caused by malware

New User

Re: How do I get rid of this Better Surf Ads thing?

Better Surf is disabled but I still get ads. Question is (and I really hope you don't block this), why does FireFox only have a 'disable' option? Chrome not only allows you to disable but also 'remove from Chrome' option. Why are Add-ons only one-way with FF. Please give me "Add-off" or more simply, "delete"!

Follow Up: I ended up getting my solution at http://www.youtube.com/watch?v=KrJLGa7JVZA Manual uninstall of Better Surf (Windows)

Site Moderator

Re: How do I get rid of this Better Surf Ads thing?

You asked why Firefox doesn't offer the option to remove this extension. Extensions that can't be removed using the Firefox Add-ons -> Extensions list are likely those installed from locations outside of the Firefox program profiles folder. See Cannot remove an add-on (extension or theme) for other ways to uninstall the extension. In the case of BetterSurf, see these pages:

Run all of the malware removal tools listed in the Troubleshoot Firefox issues caused by malware article. Also look for a BetterSurf program in your Windows Control Panel list of installed programs to see if you can remove it from there.

There's a proposal to add an "uninstall" option for these types of extensions but it will just hide the extension, not actually remove it. If you're interested, see: Bug 640775 - Allow a form of uninstalling add-ons installed globally by third-party applications or system administrators