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How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

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New User

How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

I just installed WINDOWS 7. This problem is only on FireFoxm, not on IE or Chrome.

23 REPLIES
Site Moderator

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

If you do not keep changes after a restart then see:


Are you referring to the search engine on the about:home page?

If there is a problem with searching via the default about:home page then try to reset the search engine used on the about:home page.

Reset the browser.startup.homepage_override.mstone pref via the right-click context menu to the default on the about:config page and close and restart Firefox to restore the about:home page to its default.

  1. Open the about:config page via the location bar
  2. Type in the Filter bar: mstone
  3. Right-click the browser.startup.homepage_override.mstone line and select: Reset
  4. Close and restart Firefox

If this didn't help then delete the delete the chromeappsstore.sqlite file in the Firefox Profile Folder and repeat the above.

New User

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

cor-el, I have a real hard time understand much of anything you wrote. I have no idea what it means 'if you do not keep changes after a restart'. Always in the past when I have made a changed to what website i want as my home page I have never had to do anything else.

I never said anything about the search engine. I have no idea what 'on the about:home page?' is supposed to mean. It is not part of any proper English sentence.

I have no idea what the 'context menu' is. I looked all over FireFox browser and there is no label any where with the word 'context'.

Here is what I see every time I start FireFox. sorry, it looks like I can't put an image in this post box. So the second pic is what I always get for the home page, no matter how many times I might set it to a different web site.

2012-08-19-19-15-02-932ada.png 2012-08-19-19-17-13-c6cf7f.png
New User

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

i kind of figured out what you were writing and typed in the address bar 'about:config'. Even after doing the reset as you suggested the cursed 'start.search.us' still took over as my home page. See image.

2012-08-19-19-33-39-1568d4.png
Site Moderator

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

Are you able to make the change during a session?

Did you check these articles in case you do not keep changes after a restart?

Did you try to start in Safe mode to see if you keep the change there?

If it does work in Firefox Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

You can use one of these to start Firefox in Safe mode:

  • Help > Restart with Add-ons Disabled
  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox

New User

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

Amir 988 wrote "Try to remove the application download it from mozilla.org and reinstall it," I wonder if Amir meant "Try to remove the application you download from mozilla.org and reinstall it,"

If so I don't remember which one it was. I even tried removing and reinstalling FF but that did no good. The home page in IE now is set to this site I do not want. Only Chrome is not affected.

Mozilla Support Contributor

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

Hi Rod_Hittle, if you change your home page and it changes back, this usually indicates an unwanted add-on. Could you check the following tabs and disable ALL NONESSENTIAL ADD-ONS, then restart Firefox and see whether you've defeated it?

orange Firefox button or classic Tools menu > Add-ons > Plugins category
orange Firefox button or classic Tools menu > Add-ons > Extensions category

Mozilla Support Contributor

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

On another forum, this was mentioned as a "freebie" that might be included in some installs of OpenOffice.org. Usually in that case there is a separate entry for it in the Windows Control Panel > Programs and Features. The trick is figuring out how it's listed...

You also might try supplemental scanners if your security software doesn't pick it up. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

Site Moderator

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

This should easily fix this issue and avoid too many steps:

Go to start, then Control Panel, then programs and features. Uninstall anything related to Mystart, start.com, etc. Anything that looks suspicious.

Then, run

After doing all that, Reset Firefox. Firefox reset is the easiest and best way to fix nearly all problems in Firefox:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.
New User

Re: How do I get rid of 'start.search.us.com' always making itself my 'Home Page' on Firefox? And no, the obvious actions will not work.

Well I went into Plugins and the only thing there was the following: Adobe Acrobat, Citrix ICA Client, Google Update, Java Deployment Toolkit, Java Platform, Silverlight Plugin. I know all of these and believe them to be legit.