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How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

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New User

How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

I am not really too computer savvy so keep it simple. Unless it's hidden somewhere, I can;t find ask.com anywhere yet it keeps coming up. I click on the mozilla icon and get ask.com.

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19 REPLIES
Master

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

Please read instructions here: How to uninstall the Ask Toolbar

To reset your home page, see: How to set the home page


If the problem persists, please do the following:

  • In the location bar, type about:config and hit Enter.

  • In the filter at the top, type: keyword.URL

  • Double click it and remove whatever's in there and replace it with http://www.google.com/search?q=

The URL to add in "keyword.URL" becomes a link in this post, so right click it and choose "Copy Link Location" to copy it to the Windows clipboard. Then hit CTRL+V to paste it. Saves you having to type the whole thing.

New User

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

Thanks for the advise. I don't know what "location" you are referring to. Keep it simple, I'm stupid. How do I go back two days and undo everything. Stupid here also downloaded toolbar cleaner and can't get rid of that either.

Master

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

The "location bar" is where you normally type a web address. So for example, at the top of this forum, you can see "mozilla com" followed by https://support... etc. That is the location bar and that is where you have to type about:config. See screenshot.

2011-06-07-00-14-56-d69f34.PNG
New User

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

Thanks Zircal, Don't know where your screenshot came from because I have nothing like that. Will a system restore going back a few days do anything? All this started when I inadvertently dowloaded ask.com. I can't seem to get to Internet Explorer either. Is there another way to comminicate other then here? Jim

Master

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

I created the screenshot myself.

I see from your user agent though that you're using Internet Explorer. We can only help you here if you have Firefox installed. You can download that from here: http://www.mozilla.com/en-US/firefox/fx/?ref=logo

New User

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

Thanks Zircal, Did the download and ask.com comes up as a search engine. I want to get rid of ask altogether. I cannot open Explorer, when I tru I get a blank page. Can I do a restore from a couple of days ago? Jim

Master

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

Restore is unlikely to work. That only removes programs you have installed, not their settings.

If you have Ask installed in Firefox now, you can use the instructions in my initial post to remove it.

New User

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

OK, know where the location thing is but see no filter. I'm ready to give up.

Master

Re: How do I get rid of ask.com? I removed it in control panel but it comes up as my search engine preventing me from getting to firefox.

When you type in about:config and hit Enter, the filter will appear at the top Smiley Wink