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How do I get Firefox to allow secure connections with sites I trust?

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New User

How do I get Firefox to allow secure connections with sites I trust?

I just updated to the latest version of Firefox (18.0.1) and I find that I can no longer navigate to fully half of the sites I used to, such as Gmail and Facebook. Most of the sites I go to now don't even look right, they just display text, no UI. Even as I type this up, there's only text. I tried to use Firefox's own tool to find which plugins I had installed, and it gave me the same "This connection is untrusted" message. Most of the sites I got to allow me to make an exception, but Gmail doesn't, nor does the Firefox plugin page. I've used Firefox for years but this is the first time I've ever had an issue like this.

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Site Moderator

Re: How do I get Firefox to allow secure connections with sites I trust?

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Also check via the right-click context menu that you aren't opening pages in a frame.

8 REPLIES
Site Moderator

Re: How do I get Firefox to allow secure connections with sites I trust?

Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.
Some examples are ESET and Bitdefender.

  • ESET setup -> advanced setup -> extend web and email tree -> SSL
  • SSL protocol: Do not scan SSL protocol
  • BitDefender -> Privacy settings -> disable Scan SSL
New User

Re: How do I get Firefox to allow secure connections with sites I trust?

With Gmail, the Technical Details say the following:

    accounts.google.com uses an invalid security certificate.
    The certificate is not trusted because no issuer chain was provided.
    (Error code: sec_error_unknown_issuer)

There is no option to bypass this message. Also, I use ESET and have already checked to make sure that the option is set to not scan SSL protocol. And this still does not tell me why Facebook and other websites that I have allowed the exception for do not display images.

This whole thing is very frustrating to me since Firefox worked perfectly prior to it being updated to version 18. And I can access all of my sites from within IE9 and Google Chrome.

Do you have any other ideas?

Site Moderator

Re: How do I get Firefox to allow secure connections with sites I trust?

Did you check the certificate like I posted above?

Site Moderator

Re: How do I get Firefox to allow secure connections with sites I trust?

For SSL communication to work properly in your browsers/email clients, it is essential that the root certificate for ESET, spol. s r.o. be added to the list of known root certificates (publishers). Therefore, the Add the root certificate to known browsers option should be enabled. Select this option to automatically add the ESET root certificate to the known browsers (e.g. Opera, Firefox). For browsers using the system certification store, the certificate is added automatically (e.g. Internet Explorer). To apply the certificate to unsupported browsers, click View Certificate > Details > Copy to File... and then manually import it into the browser.

(source: page 64 from http://download.eset.com/manuals/eset_ess_5_userguide_enu.pdf)

in case you cannot solve it that way you could also contact eset's support...

New User

Re: How do I get Firefox to allow secure connections with sites I trust?

@cor-el: There is no link at the bottom of the page that says "I understand the risks". There's just "Get me out of here" and "Technical Details". I've already done that method with several other websites and added exceptions in, so I don't know what to do.

@madperson: The option you indicated is grayed out if I have the "Do not scan SSL protocol" option enabled. It is checked, though. Also, I seriously doubt that it's my NOD32 that's causing the problem for two reasons. First, Firefox only started giving me grief after it updated to the latest version. Second, I temporarily disabled the security software and it didn't make a difference.

Site Moderator

Re: How do I get Firefox to allow secure connections with sites I trust?

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Also check via the right-click context menu that you aren't opening pages in a frame.

New User

Re: How do I get Firefox to allow secure connections with sites I trust?

I've never run Firefox in Private Browsing mode. I'm not sure what you mean by opening pages in a frame, but I always open up a new tab and type in a url directly to the bar.

New User

Re: How do I get Firefox to allow secure connections with sites I trust?

Well that's weird. I downgraded to Firefox 13 (it was the only one I actually had) and restarted my computer. And that seemed to have fixed it. So, thanks.