When I upgraded to FireFox 13 my RealPlayer Browser Record Plugin was disabled as being unsafe and unstable. Now I can't download videos I watch with RealPlayer. When I Enable the Plugin, I can't watch the video (I get a blank video screen). So how do I Download and Record the videos I want like those on Planet Pulse by Rick Levine or other sites with recordable videos? I have downloaded and installed the latest version of RealPlayer and they say I will be able to download videos but I can't. Is this problem also related to this disabled Plugin?
Solved! Go to Solution.
Hi To All Freaked Out Firefox and RealPlayer users,
This is the proper workaround for the problem of not being able to see videos after the Adobe defective 11.3 update (either the 11.3.300.257 or the latest 11.3.300.262) and not being able to download them with the RealPlayer Browser Record Plugin extension because Firefox disabled it.You can enable it but you won't be able to see videos unless you roll back the defective update and disabling the extension doesn't even work for some users to even let you see videos, much less download them. I successfully tested uninstalling adobe's update 11.3 and reinstalling with two different versions - 10.3 and 11.2 and posted this on other threads beginning 6/11. People who have tried it have been very grateful once they stopped listening to all the confusing and misleading recommendations by Firefox and Adobe. It's the ONLY one that gives full use of RealPlayer as well as updated security on the Flash Player and I've provided the most direct link to that version without having to download a cumbersome .zip file. It's a link to the 10.3 version. You will see other references to the 11.2 version on this thread. Although I tested that first and it works equally well, there are known critical vulnerabilities as reported by Secunia and Adobe,so I don't recommend it unless you have top security software. I do, and had no trouble with it. The 10.3, however, is up to date on security and works equally well -I've tested both. Just remember to enable the RealPlayer Browser Record Plugin extension after you roll back the update.
Alternatively, if you want, you can simply switch browsers 'till this is fixed. And for many of you for whom FF disabling the RealPlayer extension does not even work to allow you to see videos - it didn't for me, and a Level Three Case Manager I know at RealPlayer said the same thing- obviously it's not the best solution and even if it allows you to see videos, these geniuses at Firefox have not been even telling you how to then download videos with RealPlayer - they've been too busy following Adobe's "pass the buck and blame RealPlayer so just disable it" nonsense without telling what to do next, or that there are other much better choices. RealPlayer is likely not the cause (although there is a conflict in the interaction with the Adobe update.
The Best Choices are: First Choice: Roll Back the Update to the 10.3 version -
See links below for both Adobe's uninstaller - to first uninstall the 11.3- and for the 10.3 version. Choose the 10.3 that says "for other browsers"- this is for Firefox. The other one is for IE Active X. IE and has to be reinstalled also because the uninstaller removes both version.
And on Adobe clean uninstall directions, step 4, that says to delete the extra files and folders is not generally necessary and you may be denied access to delete all the files. RealPlayer also says that's not necessary.I know how to create special permissions but didn't bother because most users would not know how to do that - I didn't have to, although I'm almost certain one of these Firefox gurus will tell you I'm wrong. It's fine to do the step, it just can be difficult for many and it didn't seem necessary for me or anyone else I've heard back from.
Note: When you reinstall the 10.3 change the update setting from automatic to "Never check for updates" to avoid any more problems until this is finally fixed. Adobe already updated to the 11.3.300.262 for Firefox (which was designed to ONLY fix the crash problems and not the video viewing problems) and didn't even fix that -I don't trust anything Adobe says right now until this is permanently fixed. And in the future I strongly urge you to do the same, keeping it on "Notify me if there are updates" in a future version where that choice is available. If you forget, you can change the setting from the control panel. Click on Large Icons, then Flash Player and on then the Advanced tab and dot the lower radio button for "Never check....." in the 10.3 If you don't get notified of a new version you can always check this forum which you need to do anyway because any new version at this point is going to be a beta version fix until we test it thoroughly and I don't care who disagrees with me on that, or what Firefox says either.
Change Browsers -
The Adobe problem only involves Firefox . You can view videos and download them with RealPlayer download button if you don't want to do the rollback. You can even leave the RealPlayer extension disabled (if that allows you to see videos) and use another browser to download (just copy and paste the video URL onto the address bar) and the RealPlayer download button will work.
To uninstall 11.3
To Install 10.3
http://forums.adobe.com/thread/889580 Important Note: Remember, you have to reinstall both versions, the one for Firefox and for Internet Explorer because the uninstaller removes both. This has worked perfectly for many others I've heard back from - hope it works for you.
As you have noticed this is what we call a soft block. You have the option to re-enable Real Player, but the reason for the block is that RealPlayer on Windows systems this was often interfering badly with FlashPlayer 11.3. use; as you appear to have discovered.
The advice up to today has been to downgrade FlashPlayer to the secure version 10.3, or to take some risk and use the not secure version 11.2.
Firefox and Adobe developers have been working on this issue and breaking news is that there is a new release of Flash Player
We have not yet received many reports on this but you may wish to downloading and installing the very latest one.
Please post back with how you get on.
John99: I did exactly what you suggested but Flash Player 10 simply does not load on my system, even with the debugger, whatever that is for. When I went back to my Planet Pulse site I got a FireFox message that additional add ons were necessary to show the video. When I clicked install, I got the latest Flash Player 11 version you suggested. So I'm still stuck - I can't download videos using RealPlayer. However, I downloaded a free app called BestVideoDownloader for YouTube videos and that takes care of my Planet Pulse downloads because they are YouTube videos. As far as videos on other websites, I use FVD Suite's downloader. Maybe FireFox and RealPlayer, not just Adobe, can come up with a RealPlayer downloader Add-on that works. This problem just occurred with the latest release of FireFox Desktop when it disabled my RealPlayer Browser Record (Downloader) Plugin Extension. If anyone else comes up with solutions, please post them. I will Thank You most graciously! My problem is not viewing videos but downloading them easily.
Thanks for posting back Bill,
Would you please check which version of Flash Player is installed and active in your browser by visiting the FlashPlayer site with Flash Player enabled:
Are you able to confirm that shows you are using 11.3.300.262 (I understand the site actually runs the FlashPlayer software to verify what it is and that it is working)
May I suggest you try using the new flash player initially with all the other video related software disabled. Does FlashPlayer video now play ok on the sites you usually use ?
Next try with only the FLash Player and Real player software enabled
John99: Yes, Adobe confirms I am using 11.3.300.262 Flash. I disabled all other video extensions/plugins and Flash Player plays my videos everywhere including YouTube. With Flash Player and Real Player software everything still plays except that I can't download any videos. I enabled the RealPlayer downloader (Browser Record Plugin 15.0.4) and immediately I could not view any videos at all, except for a few on YouTube. They downloaded but would not replay in RealPlayer. I got a message that Real needed to download additional software. So I clicked Download but got a message that Real couldn't find the software, which was Detailed as being Content Type: video/webm. I don't know what this content is. So I disabled RealPlayer downloader (Browser Record Plugin) and I can see my videos again, but I can't download them using the RealPlayer DOWNLOAD button because it doesn't appear - it is some function of the Browser Record Plugin. So I'm back to the conflict between FireFox 13 and RealPlayer Browser Record Plugin 15.0.4 where I can't download videos using RealPlayer.
OK this is suposition at this stage,but it seems the secure versions of FlashPlayer may be blocking RealPlayers Record/download functions.
If that is the case and you are willing to take the risk of using an insecure version try using FlashPlayer 11.2
Our article Adobe Flash plugin has crashed - Prevent it from happening again explains the downloads are available from http://helpx.adobe.com/flash-player/kb/archived-fl
Although apparently Adobe intend these for developer testing purposes, and not end user use. You may find this Adobe information useful, it currently contains an explanation of how to install from their zipped archives. (May be worth making a copy of the page in case it changes)
I had the current version of the player downloaded already and removed it to install the 11.2 version as Adobe suggested. That did not solve the problem either. I just updated the player to the current version and the "download now" button is still not present. The videos play perfectly well however.
Yes, John99, you suppose correctly. It is this: Solution 3: Disable protected mode in Flash 11.3. I found this solution on RealPlayer's Interactive Support page (I'll document all the URLs I have used later in a Reply). I changed the Flash config file by using Notepad as follows: On 64-bit Windows, C:\Windows\SysWOW64\Macromed\Flash 5. Open mms.cfg. 6. Add "ProtectedMode=0" (without the quotes) to the last line in the file. Save and close.
This is where I am right now and I can Download my Planet Pulse videos but still have a problem on YouTube and Bloomberg Video. I downloaded RealDownloader 1.1.0 which duplicates some of the Real Player 18.104.22.168 functions which includes a download function (Browser Record Plugin 22.214.171.124, an update from the Record Plugin 15.0.4 disabled by FireFox). However this included Record Plugin doesn't function with FireFox so I had to install a separate program RealDownloader. I still have more steps to take now that I have uncovered part of the problem which you supposed - a compatibility problem with Flash's 11.3 Protected Mode. But I don't quite understand their instructions: "Once the compatibility issue has been resolved, you will have to repeat these steps and delete this line to re-enable protected mode. Re-enable the Downloader Plugin". It seems that re-enabling the Flash protected mode will again cause the problem with the Downloader Plugin, but I'm not there yet. I'll let you know my results after I check some more sites with videos and try to download them.
I have now seen confirmation from Firefox staff that the updated Version was intended to fix problems, but NOT the Recording problem.
I also note that an Adobe workaround for using Real Player includes disabling the recording function. http://helpx.adobe.com/flash-player/kb/flash-playe
Other Adobe information of possibly of use to you relating to protected mode is
You can download the Flash 11.2 player via this direct link:
You need to uninstall the Flash 11.3 version if you downgrade Flash.