cancel
Showing results for 
Search instead for 
Did you mean: 

How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

Highlighted
New Contributor

How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

Running Firefox 3.6.13 on MS XP, Home Edition, version 2002, Service Pack 3. Somehow, I started getting Yahoo Search screen on opening a new tab, I don't know how this happened - maybe I was not as diligent as I should have been on installing something and Yahoo 'sneaked in'. So, looking on Firefox support I followed the following tip: (1) Select Firefox Tools; (2) Select Add-ons; (3) Uninstall Yahoo Toolbar; (4) Disabled Freeze.com NetAssistant. However, I'd now like to remove Freeze.com NetAssistant from my add-ons list but cannot as the Uninstall button is 'greyed-out'.

Tags (3)
11 REPLIES
Support Forum Moderator

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

This add-on appears to be installed by using an external installer, that means you should be able to uninstall it by using the Windows control panel. For details of accessing the add-remove programs in Windows XP see http://support.microsoft.com/kb/307895

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

Thanks for your super quick response. Apologies, I should have mentioned that I had tried that avenue (Control Panel\Add or Remove Programs) as well without any joy. Any other suggestions please? Thanks again.

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

NetAssistant is uninstalled through the control panel.

Start\Control Panel\Add or Remove Programs

If it's not removed that way, Freeze.com offers a removal tool at: http://dl2.cdn2-downloads.com/support/myfreeze_removaltool.exe

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

Thanks very much for the link to the removal tool but sadly it didn't work. I tried running the tool with Freeze.com NetAssistant enabled and disabled but it hasn't shifted it from the Add-Ons list. Thanks again for your help though.

Site Moderator

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

DOWNLOAD "UNINSTALL TOOL" THAT IS THE NAME OF IT. IT WILL GET RID OF ANYTHING YOU WANT. THEN FOR FILES THAT ARE LOCKED THAT YOU CAN'T DELETE, DOWNLOAD "UNLOCKER" INSTALL IT AND THEN RIGHT CLICK ON THE FILE AND SELECT UNLOCKER THEN DELETE.

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

I removed this w/ revo uninstaller. It is in the menu under "Net Assistant" not Freeze. The same may be true for Windows add/remove, but I'm not a big fan of Microsoft, so I don't use a lot of their stuff. Is it possible to prevent the submission of add-0ns/extensions that cannot be removed/uninstalled. I'm leery of anything that I can't remove.

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?

K.I.S 2011 flags download for removal tool as a trojan?...

New Contributor

Re: How can I uninstall the Freeze.com NetAssistant add-on please? It will not uninstall in Safe-mode, it's not in \Profiles\i2szmemp.default\extensions and I can't find on the C:\ drive to remove. Can anyone help please?