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How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

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New User

How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

16 REPLIES
Site Moderator

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

Please read the articles

If the above does not help you may need to consider that it could be part of a deeper malware problem, if so see

Are you in Russia or a Russian speaking area ? You may be interested in related threads

New User

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

By using Uninstalling manually method , after open the Open Containing Folder search inside the folder by name sputnik ,then delete it , restart Firefox will not see the toolbar again.

New User

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

Unfortunately, it doesn't work

New User

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

Unfortunately, it doesn't work too.

Site Moderator

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

Please say what you have tried.

Remember such software

  • may not have easily identifiable names.
  • may be part of a plugin not listed by Firefox and only uninstallable by using the Vista control panel
  • if it is associated with malware it may be difficult to find and delete.

Whilst I am not aware of a connection with anything called sputnik that may well be advice from someone with knowledge of mail.ru problems and so should be considered worth trying.

Site Moderator

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

New User

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

  • At the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu) and select Troubleshooting Information. The Troubleshooting Information tab will open.
  • Under the Application Basics section, click on Open Containing Folder. A window with your profile files will open.
  • Click Ctrl+F search mailru ,then from first file until last file ,click right mouse button and Open file Location by every file and delete the folder by the image.
2012-04-06-21-49-52-8fa14c.png
New User

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

John99... Unfortunately, it doesn't work too.

New User

Re: How can I remove mail.ru toolbar? It doesn't appear in ads or extensions?

Try resetting your browser. Go to Tools or the orange Firefox button > Help > Restart with Add-ons disabled. You can also close Firefox. Hold Shift key while you click on Firefox shortcut. Select "Reset all user preferences to Firefox defaults" > "Make changes and restart".

Just take note that you will need to reinstall your add-ons and set your homepage again. Your saved passwords and bookmarks will also need to be backed up as they will be erased. If you need to back them all up, use FEBE add-on. It will allow you to back up and restore your other add-ons, passwords, bookmarks, form-fill history, cookies, and more.