cancel
Showing results for 
Search instead for 
Did you mean: 

How can I open my email without opening a new window with ad?

SOLVED
Highlighted
New Contributor

How can I open my email without opening a new window with ad?

When I open Firefoxand the first email I try to open, a new window opens with an ad. I have tried eliminating the same by deleting the cookie pertaining to the address in the window but to no avail. The address in thar window is: http://nym1.ib.adnxs.com/pop?enc=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAPA_AAAAAAAAAAAAAAAAAAAAAOEJxSjX1mgkTBU...

Hope you can fix this or i will start using other browser.

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: How can I open my email without opening a new window with ad?

I would just simply suggest installing eg. AdBlockPlus extension. Then, when that window opens again, you right-click it and then choose to block it.

5 REPLIES
Legendary Contributor

Re: How can I open my email without opening a new window with ad?

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: How can I open my email without opening a new window with ad?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
New Contributor

Re: How can I open my email without opening a new window with ad?

I would just simply suggest installing eg. AdBlockPlus extension. Then, when that window opens again, you right-click it and then choose to block it.

New Contributor

Re: How can I open my email without opening a new window with ad?

The AD Block worked just fine, Thanks.

New Contributor

Re: How can I open my email without opening a new window with ad?

I had the same problem and when I disabled SelectionLinks 1.5 it seemed to stop.