cancel
Showing results for 
Search instead for 
Did you mean: 

How can I get rid of WebConnect?

SOLVED
Highlighted
New User

How can I get rid of WebConnect?

I believe this is malware.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Forum Moderator

Re: How can I get rid of WebConnect?

Let's start with some basic troubleshooting.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

4 REPLIES
New User

Re: How can I get rid of WebConnect?

In order to uninstall a possibly unwanted extension, please do the following:

  1. From the Firefox window click the Firefox button at the top left and select Add-ons, or, if the Firefox button is not shown, click the Tools menu and click Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

New User

Re: How can I get rid of WebConnect?

thx, I understand about extensions, but this malware causes random words to be double-underlined. Mousing over them opens a box advertising a website. One website is "InternetCorkboard".

Example: the randomly-underlined phrase is [Boy] "Scouts of America." The WebConnect pop-up box says, "What you need to know about "scouts of America," referencing the "InternetCorkboard" site. However, on the second mouse-over it advertises a different website, "StLuciaNow.com." Other underlined words bring up such sites as "ModernSchooling.com."

I have AdBlock Plus and have applied Spybot, to no effect.

Support Forum Moderator

Re: How can I get rid of WebConnect?

Let's start with some basic troubleshooting.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Site Moderator

Re: How can I get rid of WebConnect?

arnoldgrelmsby,

Do you still require assistance? If so, please follow the-edmeister's advice. If not, let me know and I will close this thread.