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How can I fix this error message: DMS Viewer is not installed or installed version is not correct. Update DMS Viewer installation from login page and try agai

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New Contributor

How can I fix this error message: DMS Viewer is not installed or installed version is not correct. Update DMS Viewer installation from login page and try agai

Hopefully there is an add-on/plugin to fix.

3 REPLIES
Legendary Contributor

Re: How can I fix this error message: DMS Viewer is not installed or installed version is not correct. Update DMS Viewer installation from login page and try agai

Does this occur on a lot of sites, or only on one particular site? Can you tell what kind of content the site is attempting to display? (You could post a URL or two if it's not obvious.)

If you check your plugins on the follow page, can you see whether something by this name is installed and/or disabled?

orange Firefox button or classic Tools menu > Add-ons > Plugins

New Contributor

Re: How can I fix this error message: DMS Viewer is not installed or installed version is not correct. Update DMS Viewer installation from login page and try agai

It only occurs for one particular site. Unfortunately I cannot give out the name of the site or a url for security reasons. I know that makes it difficult.

My firefox is clean except for autofill but I already removed it and the same thing happened so I doubt it has anything to do with autofill.

I can say it is apart of an intranet not the internet.

Legendary Contributor

Re: How can I fix this error message: DMS Viewer is not installed or installed version is not correct. Update DMS Viewer installation from login page and try agai

Does your IT support the DMS Viewer software, or does that seem like a completely extraneous message? I can't find enough information about it to make any suggestions for next steps.