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Hotmail will not work properly in Firefox 18

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New User

Hotmail will not work properly in Firefox 18

I have firefox 18 and for no apparent reason hotmail no longer works the way it should. Worked perfectly fine before I went to bed 9 hours ago last night.The page loads I can check boxes, but I can not open up emails or delete, new email, forward any of that stuff. Other than installing some windows updates last night I have not made any changes to my computer that should be effecting this. It works fine in Chrome so this is something on Mozilla's end. I've looked through older posts about this and none of the solutions worked. I uninstalled fox it reader, added hotmail,live,passport, all of that to my "allowed" list in the security, checked/unchecked the box the content/JavaScript place.

DO NOT post any comments about how stupid or slow hotmail is. I've had this same account for almost 10 years now and I'm not creating a whole new email. If your not going to post anything useful or informative, than do not post at all!

6 REPLIES
Site Moderator

Re: Hotmail will not work properly in Firefox 18

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: Hotmail will not work properly in Firefox 18

First 2 solutions did nothing, booted firefox in safemode then it worked normally. When I ran it again in "normal mode" it also worked normal again. Not sure why, but whatever, it works now. Thank you for your help

Site Moderator

Re: Hotmail will not work properly in Firefox 18

You're welcome.

Maybe some files needed to be initialized.

New User

Re: Hotmail will not work properly in Firefox 18

Same problem with Firefox 18 and Gmail. Gmail opens normally, but then, it is impossible to select and do things :(

Shooting Star

Re: Hotmail will not work properly in Firefox 18

Did you try the solutions listed by cor-el? I wouldn't be surprised if it's a similar issue.

New User

Re: Hotmail will not work properly in Firefox 18

I did follow cor-el's suggestion, clearing all cookies and file history, restarting Firefox, refreshing the screen etc. to no avail.

UPDATE: I found that by disabling the add-on "Mingly", I regained access to a functioning Gmail :-)

Problem solved for me, as I didn't use Mingly anyway.