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Hotmail not loading properly in Firefox

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Hotmail not loading properly in Firefox

Hey folks,

This morning I cannot open any messages or folders in Hotmail. It was working fine last night. Everything looks completely normal (although I have noticed that the ads on the side are no longer loading?) and messages appear in my inbox as normal. However, if I click on any messages in the inbox or try to select a different folder at the left, there are no error messages or popups, all that happens is literally nothing. The message looks like it is selected in the inbox link when I click on it, but it never loads...the browser never even shows that the folder or message is loading. Browser is Firefox 12. It works fine in Internet Explorer (which I loathe).

I tried it on three completely different computers, two running Windows XP Professional with SP3, one with Windows 7 Ultimate 64-bit with SP1, all three running Firefox 12. Hotmail works fine with all of them in IE, but not Firefox. Also tested Firefox 12 on a Puppy Linux 5.28 machine with Hotmail and that surprisingly worked fine.

I've tried clearing the cache and cookies completely and Hotmail will still not work properly...I seem to remember something like this happening before, but I cannot remember how I fixed it...all other sites on all the computers work perfectly, only Hotmail is acting weird and has been doing so for 4 hours or so now.

...anybody have any thoughts?

EDIT - I should also mention I've done no updates, installed no addon plugins, or altered anything in any way since it was last working correctly on any of the computers.

EDIT#2 - I tried running Firefox in Safe Mode with everything disabled...same issue, Hotmail doesn't work.

1 ACCEPTED SOLUTION

Accepted Solutions
Expert Contributor

Re: Hotmail not loading properly in Firefox

9 REPLIES
New Contributor

Re: Hotmail not loading properly in Firefox

Hi, if you have Foxit reader installed, and you update in this days, downgrade to 5.1.4.0104 version, because the higher version have problem with the plug in, using with firefox. This work for my, so may be work for you...

PD: i see that in this forum...

Expert Contributor

Re: Hotmail not loading properly in Firefox

New Contributor

Re: Hotmail not loading properly in Firefox

Silkpheonix - you are a godsend...I have been trying ALL day to get it working, it never occured to me that Foxit would be the culprit....why on Earth would the plugin for a PDF reader affect one singular e-mail site??? Smiley Frustrated

Thank you a thousand times over!

Expert Contributor

Re: Hotmail not loading properly in Firefox

Darkstrike -- Thank you for your comment. Yes, it's very strange that Foxit would be the culprit since it has noting to do with emails. But since there are only two updates I have done this morning before the problem started, so I traced it back and found that Foxit was the one.

New Contributor

Re: Hotmail not loading properly in Firefox

I had updated it last night as well, but never once thought of the fact I had updated it...

Expert Contributor

Re: Hotmail not loading properly in Firefox

Darkstrike -- Could you please marked this question as SOLVED so other users can come here to get a solution? Thank you.

New Contributor

Re: Hotmail not loading properly in Firefox

Man, thank for the solution, my mon, get ¨crazy¨, when she cant get the mail... Smiley Happy

Expert Contributor

Re: Hotmail not loading properly in Firefox

I just want to let everyone knows that I went to Foxit forum and posted the problem there and now they are aware of the issue and hopefully, they'll fix it very soon.

If there's a fix, I will (or if anyone who finds it first) post it here.

New Contributor

Re: Hotmail not loading properly in Firefox

Thanks it is working fine now, after disabling the foxit add on