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Hi, I can't get Firefox to work with "ScreenPrint Platinum". It has worked for a year and longer. However, now it does not accept commands via "prtScn" key .

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Hi, I can't get Firefox to work with "ScreenPrint Platinum". It has worked for a year and longer. However, now it does not accept commands via "prtScn" key .

I'm currently using version 5.4.0.4 of ScreenPrint Platinum and it works fine with Safari and Goggle Chrome, but I prefer Firefox. Has a change been made with later versions of Firefox. I'm using version 18.0.2 and would appreciate your feedback. Thanks, Richard

1 REPLY
SUMO Contributor

Re: Hi, I can't get Firefox to work with "ScreenPrint Platinum". It has worked for a year and longer. However, now it does not accept commands via "prtScn" key .

Do you know whether ScreenPrint installs an add-on into Firefox? If so, it's possible that during an update it became disabled. You could check that theory here:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Note that disabled extensions are "grayed out" and listed at the bottom after all the enabled extensions.


As far as I know, Firefox does not intercept the PrtScn key for its own purposes, but it's possible that another add-on is doing that. Or if you have interacted with a Flash player in the current page, the player may be intercepting it.


If you need a Firefox-specific workaround, you can try this extension: Fireshot.