cancel
Showing results for 
Search instead for 
Did you mean: 

Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

SOLVED
Highlighted
New User

Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

My homepage has been hijacked by accesd.desjardins.com, It started happening Wednesday evening so I cleared cookies and history etc, ran my AV program and reset my home page. It took quite awhile to get my AV going b/c I was getting error msgs for the longest time but it did get rid of 2 viruses when it finally worked and everything was fine until last night.

I should note that I also tried starting Firefox in safe mode but it didn't do anything at all. My AV is at 81% right now and shows no signs of a virus yet.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

go to Firefox user folder

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default

modify the file user.js

remove this line

user_pref("browser.startup.homepage", "https://accesd.desjardins.com");

and save it and restart your Firefox.

5 REPLIES
New User

Re: Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

go to Firefox user folder

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default

modify the file user.js

remove this line

user_pref("browser.startup.homepage", "https://accesd.desjardins.com");

and save it and restart your Firefox.

New User

Re: Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

Hi Alvin, Maybe its just my extreme lack of sleep but I cant find the location of the folder... Can you point me in the right direction? I know what to do from there... Thanks!!!!

Site Moderator

Re: Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
New User

Re: Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

Thanks guys I found the file and it worked! I spent over an hour on the phone the other day trying to fix this and was starting to feel kinda hopeless :)

New User

Re: Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

I did that, but it just comes back, in a few minutes,https://support.mozilla.org/media/uploads/images/2012-10-13-15-58-35-bc10f0.gif