Just purchased new laptop with Windows 8, loaded firefox for browser as have always used in other computers. Am having trouble accessing websites, for example when I go to my gmail gmail.com, an error comes up that it can't access the website, check connections. But if I go and clear history, includidng the cache, then close Firefox and reopen and then try it works. Then I'll move onto other things and go back and it still works. Not sure what is the trigger, but when I try to go back to my gmail for example.(as it happens on other sites as well, my banking, my facebook, etc) I get that error again, I then have to again clear history,...then everything works!!! It's very frustrating as I have to clear history at least a dozen times per day! What is happening!
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
Now, go ahead and reinstall Firefox:
Please report back to see if this helped you!
how do you ask a question on here? i'm trying to make aol my default email, and have tried everything!
dodge2755, please ask your question here so we can further assist you better. Thanks!
i'm trying to make AOL my default email program, and have tried everything with no luck. also, tried to post the question, and can't. thinking of doing away with firefox because all i get is the runaround!
dodge2755, please message me so I assist you in posting your question. This is not the correct place to ask your question as this is a different thread. I also apologize for the runarounds you have received.