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HOW DO I OPEN RECOVERED FILES

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New User

HOW DO I OPEN RECOVERED FILES

When I try to open files that were recovered from my backups, after a virus attack was fixed, all of my files are listed as fbf files, and my computer does not recognize them, and cannot open them. But I can connect my Samsung Galaxy 3 phone to the desktop, and it recognizes the files!

5 REPLIES
Shooting Star

Re: HOW DO I OPEN RECOVERED FILES

Apparently .FBF files are used by Free Backup Fix, software from the Promosoft Corporation.

New User

Re: HOW DO I OPEN RECOVERED FILES

I downloaded the free backup fix program, but it does not identify, recognize, or open the fbf files!

Shooting Star

Re: HOW DO I OPEN RECOVERED FILES

What software did you use to create the backups and to recover those files?

How is your question related to Firefox?

New User

Re: HOW DO I OPEN RECOVERED FILES

The backups were created by Norton - but they have been no help, although this problem is referenced in Norton chat groups.

Shooting Star

Re: HOW DO I OPEN RECOVERED FILES

Norton™ is a brand name, not a single product.

According to the following thread, you can use Symantec Backup Exec System Recovery to restore those files. If you don't own a copy, there's supposed to be a trial version available.

If you need further help, refer to the Norton Community forums or contact Symantec support.