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HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

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HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

Arrrggghhhhhhhh!

I just downloaded & installed firefox and somewhere along the line I lost my entire addressbook for outlook express?

(Over 25,000 customer email addies have vanished!!)

How do I get them all back?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

hello bleetie, firefox doesn't interfere with your outlook express address-book whatsoever. something else on your computer must have gone wrong - please contact microsoft's support or a forum specialised on outlook express, sicne we most probably can't get any solution for the problem you've described...

9 REPLIES
Site Moderator

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

hello bleetie, firefox doesn't interfere with your outlook express address-book whatsoever. something else on your computer must have gone wrong - please contact microsoft's support or a forum specialised on outlook express, sicne we most probably can't get any solution for the problem you've described...

Site Moderator

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

Firefox is a web browser, not a email client so it may just be a coincidence that the outlook problem happened sometime after you installed Firefox. It is a separate app install as is doesn't make use of say IE or outlook to work.

New Contributor

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

Thanks Guys... I could have sworn it happened the moment Firefox asked to import all my bookmarks, favourites, etc from Google Chrome... .so I haven't really found the solution yet (aside from restoring from archives), but I'll mark this one as solved in this forum...

wish me luck on my treacherous adventure LOL

New Contributor

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

I have a similar issue. It DOES look like a FF issue. Internet Explorer keeps the contacts. FF will work but within a certain period of time, it removes access to it. I have to reset FF to get it to work. WTF?????!!! It's driving me nuts.. Angela

New Contributor

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

My situation is the same...the address book appears on Explorer, but I would much rather use FF

New Contributor

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

I use multiple browsers just for this reason. When FF went to 21.0 I lost my outlook contacts. The contacts are visible and useable in MS Explorer and Chrome browsers. Being stuck being he said she said as to who might be responsible is not desirable.

So, lets blame everyone rather than help resolve the issue. Chrome is looking better.

Support Forum Moderator

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

Outlook isn't the same as Outlook Express.

Site Moderator

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

clear the cache & cookies from outlook.com and reload the page.

New Contributor

Re: HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

Phillip...

You are a genius and a saviour...

Your suggestion worked perfectly. My address book is back and as good as new!!!

Thanks so much for your help!!!

Tony