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Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

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New Contributor

Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

I use the Google Page to search. It is working okay with I.E. But the page is going blank in (Just updated) Firefox, using Windows 8.

Never had a problem before.

35 REPLIES
Expert Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.



Once done, please let us know whether the issue persists in safe mode. Thanks!

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

Hi Gryllida

Tried your suggestion but no luck.

Thanks anyway.

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

Ok so i figured something out about this problem. Uninstalled and reinstalled firefox, but still did not fix the issue. However, if you do the search and right click on the page after you tried the search and click reload it will appear. Still trying to figure out how to fix it, but i do not think it is on our end.

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

The same problem just started on Mac OS 10.6.8, Firefox 17.0.1. Tried Safe Mode, no joy. Looks to me like it is not responding to the "Enter" key after you enter your search term.

Safari works fine.

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

Right now it is only happening in firefox and clearing the cache and browsing history did not work either.

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

Your suggestion worked.

Right click and reload page.

But this is something I wouldn't want to do all the time.

Appreciate your efforts.

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

I have this too - reported in another thread, so we are dividing our efforts! Win XP, doesn't work in safe mode, does work if you switch javascript off. And I can reload. Reinstalled latest version - didn't fix it!

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

I found out how to fix the issue. Close firefox. Use the run command to open firefox in safe mode. Use fire -safe-mode in the run-as box. Reset firefox from the popup that appears and this should fix the issue. For users that do not have the run box like in windows 7 and 8. right click on the start button and click properties. Then click on customize. You will find the run command if you scroll down. I also made a tutorial for anyone.

New Contributor

Re: Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

Unfortunately, this is the nuclear option. It wipes out all your data unless I am mistaken.