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Google Play tab not loading on Firefox

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New Contributor

Google Play tab not loading on Firefox

Hi,

Ever since I updated to the current version of Firefox, the 'My Library' tab on Google Play does not load properly. I have been in touch with their help desk, and have tried multiple steps, including:

1. Clearing cache and history. 2. Uninstalling and reinstalling Flash player 3. Uninstalling add-ons from Ad aware and AVG Antivirus 4. Disabling and reanabling add-ons from the Add-ons Manager, while only enabling Flash Player 5. Uninstalling and reinstalling Firefox. 6. Launching Firefox in Safe mode

None of these fix the issue. If it were a problem with the Flash plugin, I would expect none of the tabs to work. But it's only that single tab that does not load on Firefox. These work well on IE9. At this point, I do not know of any other steps to troubleshoot the issue. Any help would be greatly appreciated.

Thanks Prashanth

11 REPLIES
Expert Contributor

Re: Google Play tab not loading on Firefox

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Legendary Contributor

Re: Google Play tab not loading on Firefox

Does it not load at all, or is there content missing, bad layout, broken buttons, etc.? (I only have the link under Music, so that's the only one I've tested.)

2013-06-23-11-32-08-d2524b.png
New Contributor

Re: Google Play tab not loading on Firefox

The content is missing. Instead of the Artists being displayed, this is what I get When I open the same in IE, I get all the Artists, sorted as folders...

2013-06-24-11-57-37-e427a6.png
New Contributor

Re: Google Play tab not loading on Firefox

Amit,

All my plugins (Flash, the one that matters) is upto date. I tried disabling all other plugins on both laptops, but it doesn't help. I would assume that an outdated plugin would cause issues on any browser, but this seems to be Firefox specific.

Legendary Contributor

Re: Google Play tab not loading on Firefox

Do you allow cookies for google.com? In the past, there have been some issues with some sites not being able to use DOM storage (local browser-based storage) if they were not allowed to set cookies at the base domain level (in this case that would be google.com).

To review your Google cookie settings, you can check any of these:

(1) Site permissions tab (while viewing a page on the site)

  • right-click and choose View Page Info > Permissions
  • Alt+t (open the classic Tools menu) > Page Info > Permissions

For maximum compatibility, you want Allow, but Allow for Session also should work.

(2) aboutSmiley Tongueermissions page

You may see slightly different information if you type or paste aboutSmiley Tongueermissions in the address bar and press Enter.

New Contributor

Re: Google Play tab not loading on Firefox

I do allow cookies for google. Attached is the permissions page. It is weird that this issue has propped up so suddenly, when it was working fine a few months ago. Nothing has really changed, other than the usual FF updates. The fact that it is not working on two different laptops points to something FF specific too...

2013-06-25-07-46-29-abbb24.png
Legendary Contributor

Re: Google Play tab not loading on Firefox

I don't have any other ideas at the moment.

Firefox 22 is now available. Can you try it and see whether it helps with this?

If Help > About Firefox > Check for Updates doesn't pick it up, you can get it here: https://www.mozilla.org/en-US/firefox/fx/#desktop

New Contributor

Re: Google Play tab not loading on Firefox

I have updated to the latest version, but these issues still persist... Any other ideas that I can try out? Why is it that this is the only tab that's not loading properly?

Legendary Contributor

Re: Google Play tab not loading on Firefox

As a test of how Firefox runs "uncustomized," could you create a new Firefox profile. In addition to bypassing current add-ons and custom settings, it should have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager as described in this article:

Use the Profile Manager to create and remove Firefox profiles

Any time you want to switch profiles, exit Firefox and return to this dialog.

Note: I recommend using the default location suggested, and to avoid data loss, not pointing the new profile to any existing folder that contains files.

Does the site work as expected in the new profile?