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Google Maps crashing everytime (Firefox 19.0)?

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New Contributor

Google Maps crashing everytime (Firefox 19.0)?

Every time I try to use GoogleMaps it crashes Firefox. I'm in Sri Lanka, but I'm Canadian so I most often use google.ca (but both google.ca and google.lk maps crash).

6 REPLIES
Legendary Contributor

Re: Google Maps crashing everytime (Firefox 19.0)?

Check your Java plugin in upidated!


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Google Maps crashing everytime (Firefox 19.0)?

As far as I know everything has been updated. I followed some walkthrough on how to check that all of my add ons/plug ins were updated and did a system check for any software updates (and updated them).

Here are my latest crash IDs.

bp-52ff0fa2-a295-43cd-9edc-736112130317 13-03-17 3:38 AM bp-d4c20e3d-e651-4691-b77a-117412130312 13-03-12 4:31 AM CB10A0D8-C54E-42D1-B259-231A774DB613 13-03-09 7:57 AM bp-859724ef-5d6f-49bd-807c-58a282130302 13-03-02 2:01 PM bp-36248909-3cfa-49eb-8dbf-3effc2130302 13-03-02 1:51 PM bp-34e7b069-bfa8-4e7d-b7b3-9b7202130302 13-03-02 1:49 PM bp-f0443da9-e69a-4fdc-989c-cb99f2130302 13-03-02 1:38 PM bp-c4e820a1-625d-4542-8e1c-ae0622130302 13-03-02 1:36 PM bp-6c71f6cb-8530-4ec0-9a2e-560b12130302 13-03-02 1:36 PM

Thanks for your help!

New Contributor

Re: Google Maps crashing everytime (Firefox 19.0)?

It's just started crashing for me, but it seems to only happen if I'm using Open GL. If I turn it off, it works fine ... so far!

New Contributor

Re: Google Maps crashing everytime (Firefox 19.0)?

I've had the same issue. New google maps crashed on me twice yesterday, so I've gone back to the old one. I was running Firefox 20.0.1. Crash reports have been submitted to Mozilla, here are the crash ID's:

bp-d8a726b3-355a-46ca-81c0-e47c12130524 submitted 24 May 2013 18:04 (Amsterdam/Paris time)

bp-857b4578-9e18-4c2f-8156-d45412130524 submitted 24 May 2013 18:50 (Amsterdam/Paris time).

I guess this is probably a fault on Google's side, not Mozilla ?

Site Moderator

Re: Google Maps crashing everytime (Firefox 19.0)?

Hi vsop

Try to disable hardware acceleration in Firefox.

New Contributor

Re: Google Maps crashing everytime (Firefox 19.0)?

Thank you cor-el

I will apply this tip on another login ID on my machine, then re-use the new Google Maps and if it still crashes I'll post it here.