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Gmail won't load in firefox

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Grand Master

Gmail won't load in firefox

Gmail will not load in Firefox browser. I can get it in IE. I have disabled add-ons, extensions, reset theme to default, renamed extensions.?? files, re-started in safe mode, and a few other options, but it still won't load. Get "The connection was interrupted The connection to www.google.com was interrupted while the page was loading." However, I can go to www.google.com, but can't get to the login page or gmail link. I can get to other links there.

URL of affected sites

http://www.gmail.com, https://mail.google.com

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Master

Re: Gmail won't load in firefox

I had the same problem since this Wednesday afternoon. I cleared the recent history as suggested and that worked for me. I also solved my problem to display Google Calendar (that one I had since a month at least).

Thank you

24 REPLIES
Support Forum Moderator

Re: Gmail won't load in firefox

Try clearing your cache and cookies.

  1. Open the Tools menu, then select Clear Recent History... .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .
Grand Master

Re: Gmail won't load in firefox

I had the same problem since this Wednesday afternoon. I cleared the recent history as suggested and that worked for me. I also solved my problem to display Google Calendar (that one I had since a month at least).

Thank you

New User

Re: Gmail won't load in firefox

I have had this same problem for the last few days. I can connect to google.com but not to gmail.com or reader.google.com. When I try, I get the error message: "The connection to www.google.com was interrupted while the page was loading."

I have cleared the cache and cookies, but the problem remains. The problem also persists in Safe Mode.

I have no problem accessing Gmail or Google Reader in some other browsers (eg Chrome connects fine, Opera doesn't).

I'd appreciate some help. Thanks.

New User

Re: Gmail won't load in firefox

Same for me, cache & cookie clear did not work, nor starting in safe mode. Still cannot access gmail with Firefox while Safari works well...

New User

Re: Gmail won't load in firefox

I've also been having this problem, using the latest version of Firefox on OS X Snow Leopard. I have tried everything suggested i.e. deleting all history, cache, cookies etc, have also completely uninstalled and re-installed Firefox several times and to no avail. I can't access www.gmail.com, mail.google.com, or even log into my Google account from www.google.com.

I would be really grateful if someone could have a look at this, it seems like a fairly widespread bug and it's really annoying and frustrating! It's stopped me from using Firefox which is not something I or the developers want I am sure! Smiley Happy

New User

Re: Gmail won't load in firefox

I also cleared all cache and cookies history, and gmail still will not load on Firefox. It does load perfectly on Internet Explorer, so it appears to be a Firefox problem.

New User

Re: Gmail won't load in firefox

I just solved this after reading http://support.mozilla.com/en-US/kb/Firefox+cannot+connect+securely+because+the+SSL+protocol+is+disa...

Go to Tools, Options, Advanced, Encryption, and make sure that both SSL and TLS are checked. In my case, TLS was not checked. I checked it, and lo and behold, I could get back in to all the sites I'd been blocked from.

Hope this works for the rest of you.

New User

Re: Gmail won't load in firefox

I am having trouble accessing Gmail in html in Firefox. I have done all of the above: Cleared cache and cookie history, uninstall and reinstall, making sure TLS and SSL were checked; and I still cannot get Gmail to load in Firefox in html. I started having problems a couple days ago when it wouldn't let me attach a file to an outgoing email.

I can get everything fine in IE, but I'd prefer to use Firefox. Is there a solution coming soon?

New User

Re: Gmail won't load in firefox

My Firefox was hanging also at www.google.com. Clearing Cache & History did not help. I traced town the problem to be Google Desktop (which I love). Uninstalled Google Desktop and re-installing it solved the problem.

Hope that helps